AutoNation Ford Jacksonville - Service Center

Multiple visits and calls, unable to get my service problem resolved. Not sure what is going on there. Need to find a new dealer. problem resolved. Not sure what is going on there. Need to find a new dealer. More

3 hours for oil change is not only unacceptable it is absurd. While I was waiting I was told 3 times my truck would be ready in 20 minutes only to get it 2 hours later. absurd. While I was waiting I was told 3 times my truck would be ready in 20 minutes only to get it 2 hours later. More

Schedule system for service is horrible Staff is very friendly and attentive. Should have quick service department like Bozard friendly and attentive. Should have quick service department like Bozard More

Excellent service and professional technicians. Susan at check in was exceptional. Happy to have the service done so expertly. New tires installed are very nice. Susan at check in was exceptional. Happy to have the service done so expertly. New tires installed are very nice. More

The service manager never returns any phone calls even though the people answering the phones say i will personally take this note to him and he will call u back though the people answering the phones say i will personally take this note to him and he will call u back More

I scheduled appt for 11 on a Friday to get door lock repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 o repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 or so someone answered and said it hadn’t been looked at and mechanics were gone for the day. Posted service hours are til 7 pm. Service guy did apologize but wouldn’t know anything til next day. Next day it was repaired and they called by noon. Part was available and could have been done in a couple hours. Why schedule an appt if they aren’t going to bother looking at it or even try. I’ll drive a little farther and take it to Bozard from now on .At least they communicate with the customer More

They were friendly and fast, my problem was found and fixed on a timely manner! fixed on a timely manner! More

Service is great. Very friendly staff and they are knowledgeable about your needs. Very comfortable waiting room. Wish they still had free water. Alway a nice experi Very friendly staff and they are knowledgeable about your needs. Very comfortable waiting room. Wish they still had free water. Alway a nice experience. More

I had a bad experience at this facility. The staff seemed confused about how to do their job and would say they would call back the following day. I had the car in their shop for almost two The staff seemed confused about how to do their job and would say they would call back the following day. I had the car in their shop for almost two weeks waiting on what the diagnostic results were. I did have bad news regarding the problem with my vehicle but my problem with this experience was that my rep wouldn’t call or text me with any kind of updates. Specifically that they wouldn’t call me when they said they would. If you say you are going to do something, you should do what you said or communicate before the timeline approaches that you need to reframe that. Except that would require communication. I will never buy another ford due to this experience. More

Great service! !! The service coordinator was extremely helpful and explained everything that was being done to the car. !! The service coordinator was extremely helpful and explained everything that was being done to the car. More