AutoNation Ford Jacksonville - Service Center

From the moment they answered phone, I knew it wasn’t going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnost going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnostic. Service tech- Tom Summers; his approach was short and rushed, bad approach since I ended up spending $2K for a new water pump (VERY BAD design Edge “Architect”). Time frame quoted was delayed, once I got my car back items were missing from it, my phone/car charger and I guess the mechanic liked the smell of my perfume so that was missing also. I called Tom and he completely BLEW ME OFF, maybe it’s because I’m a women. AWFUL Customer Service! I knew I should have taken my car to BOZARD Ford, and next time I defiantly will. I am extremely dissatisfied with Auto Nation Ford of Jacksonville. More

Without an appointment, Brian Loeblein did not hesitate to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we pur to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we purchased the car from had not. Very courteous and helpful. Great customer service! More

I took my Ford Escape in for an oil change and Susan was my service associate. She was fabulous. Knew what she was talking about and ever so so friendly. SHE is why I would always come back to Mike Shad my service associate. She was fabulous. Knew what she was talking about and ever so so friendly. SHE is why I would always come back to Mike Shad Avenues to have all of my maintenance on my Ford done! Great job Susan. More

I came in to get new running boards put on my 2010 Explorer. I had a small time window of 1 1/2 hrs. As the time got close Tom said we are not going to get done in time let me get you a car to get you Explorer. I had a small time window of 1 1/2 hrs. As the time got close Tom said we are not going to get done in time let me get you a car to get you to your granddaughters swim class graduation. I was on the road in15minutes. I came back in 2 hours and my car was done. Tom actually ran to get me a ride to my important event with my family. Tom is to be commended for showing excellence and seeking to make the customer the happiest person in the room. I told Tom when you make a commercial I plan to be in it. I will be back Craig Culbreth Cculbreth@flbaptist.org More