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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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September 07, 2023

As usual, in and out in an hour with my appointment for general maintenance. Courteous and direct personnel wasted no time. More

by Floridapauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Five out five stars.
Sep 10, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

No problem, dealer, very nice. Only problem is car in there too long. but all in all, very satisfied. More

by georgeroberts340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember name.
Sep 08, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2023

I have visited Autonation Miami (in Kendall), Orange Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the co More

by Done with Autonation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
Aug 30, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are disappointed to learn of your experience here at AutoNation Ford Jacksonville, but will take this opportunity to improve. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 242-6499 to discuss what we can do to help.

August 25, 2023

9 minutes ago NEW My name is Bob Reeves, Kimberly’s life partner/boyfriend. When we realized she needed a new vehicle I looked and found her Ford Escape in your lot and steered her toward purchasing it More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Aug 25, 2023 -

KB responded

Just very very Disappointed in this situation.

Aug 30, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are disappointed to learn of your experience here at AutoNation Ford Jacksonville, but will take this opportunity to improve. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

August 16, 2023

Nick was exceptionally helpful and I would say indispensable to my experience and overall satisfaction with my repairs. He picked up my situation after another associate had resigned, and Nick ha More

by soccerdadtwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas and Robert
Aug 19, 2023 -

AutoNation Ford Jacksonville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Jacksonville. Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2023

Overall happy with the dealership and pleased with recent changes. I wish the service department had a better system in regards to getting ones car back to them once service is complete. I appreciate the per More

by wadethigpen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
Aug 24, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 14, 2023

From the day my 2007 Sport Trac was dropped off by flatbed wrecker on April 27, 2023 (with PCM issues), until 14 weeks later, there was very little that went right - both with service and customer ser More

by wileyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary, Eddie, Robert, Heather, receptionist
Aug 18, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 242-6499 -- we hope to hear from you soon.

August 05, 2023

The job they did itself, replacing a damaged tire, was satisfactory. Communicating with the customer was well below satisfaction. Upon arriving for my appointment, waiting to be helped (along with anot More

by cdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan
Aug 08, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

August 03, 2023

I have been bringing my car here for years and my last experience was the worst. No communication except with a vague text. Left several voicemails with no reply and then when I went to pick up my car no More

by Missy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earl, Robert
Aug 07, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

July 21, 2023

All went as scheduled No pressure for additional work Courteous and ready when they said it would be More

by Moeandpat@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan I think
Jul 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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