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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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August 21, 2021

I was sold a a 6990 car that was a lemon with in 60 days my transmission and other issues occurred More

by Dione.Riley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (904) 242-6499 so we can work towards a resolution. We look forward to hearing from you. Take care!

August 20, 2021

JESSICA is SUPER CUSTOMER FOCUSED! Jessica will be my requested Service Advisor at every Service Visit!!! More

by YasmineLo73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 18, 2021

We dropped my son's car off the night before the scheduled meeting so the dealer had the entire following day to work on it. We made it crystal clear that my son would be heading off to college in S More

by Tom D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hi Tom, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

August 18, 2021

We could not be more pleased with the service department Kevin our technician amazing! He is knowledgeable and professional, thank you Kevin for all your expertise!!! Companies should recognize employees li More

by Janetf3835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin service tech, and Stephanie service advisor
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 18, 2021

Some dealers wash your car and give you a checklist of what they checked and tire and brake wear remaining. This is not one of them. Service was minimally acceptable. More

by jwest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 17, 2021

Scheduled appointment for 8/6/21 at noon, when my wife arrived for the appointment, she was denied service, stating "we do not do AC services in the afternoon", the appointment was re-scheduled, but was n More

by growingingrace2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bianca Mason, James Service Manager, Rachael scheduled appointment
Aug 25, 2021 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

Aug 25, 2021 -

growingingrace2015 responded

I will call today at noon to speak with the GM re: my review, have a blessed day, looking forward to the call.

August 16, 2021

I made an appointment for Aug 9th at 9:15 for a service, recalls to be attended to and an analysis to be performed of a clutch/gearbox issue I had experienced. I documented all of this when I scheduled the More

by minkyvalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 17, 2021 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 14, 2021

Really bad service department. Can’t give you reliable estimate of time to do service. No call to inform me my car was ready to pick up. Double charging for service. Plastic and paper covers used trying n More

by louiewaltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay, Rachel, several other employees, can’t remember their names, but the were pr people
Aug 16, 2021 -

AutoNation Ford Jacksonville responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

August 13, 2021

Rachel was very helpful & made sure my F350 got what it needed to be road safe for us & our horses. Nick is a GREAT diesel tech & know he will be sure my truck is safe & ready to go! I trust them with my t More

by Friesian Boys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service-Rachel Tittle
Aug 16, 2021 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Feel free to stop by if you ever need any more help.

August 07, 2021

Somehow my appointment wasn’t on the books. When I made Somehow my appointment wasn’t on the books. When I made the appointment giving all my info plus VIN # , I didn’t know I should have gotten a confi More

by maryspaulding02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department only
Aug 17, 2021 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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