AutoNation Ford Jacksonville - Service Center

It is a very pleasant experience to bring my cars in for service. From the call to make an appointment to actually being at Auto Nation for service, it’s organized and prompt. The personnel at Ford get the service. From the call to make an appointment to actually being at Auto Nation for service, it’s organized and prompt. The personnel at Ford get the job done hassle free. More

Rachel was great. Very professional. Will recommend.to all my friends. Hope you’re Paying your employees will because agents as good as Rachel but hard to come by. all my friends. Hope you’re Paying your employees will because agents as good as Rachel but hard to come by. More

Kevin Ross is amazing. Courteous. Helpful. Honest. Prompt and thorough. Responsive. He did not rush us. and thorough. Responsive. He did not rush us. More

Jessica in customer service is awesome! I always feel like she is looking out for my best interest. like she is looking out for my best interest. More

Great service i have taken my Ford to them for the past nine years and they work with me on every serve thanks nine years and they work with me on every serve thanks More

Special shout out to Stephanie, service writer at AutoNation Ford. Not even the service writer that was assigned to my service. I waited for the courtesy van that was stuck in traffic. When I app AutoNation Ford. Not even the service writer that was assigned to my service. I waited for the courtesy van that was stuck in traffic. When I approached Stephanie to inquire because I had to teach a class at 9:30 and was going to be late, Stephanie grabbed her purse and said "come on." and drove me to my office in her personal car. Service above and beyond. She took personal responsibility for my customer service! More

Great customer care service by Jay he is always friendly and he listens to my concerns. and he listens to my concerns. More

Very friendly and honest. I think her name was Jessica but she answered all of my questions and she was so friendly. That makes a big difference. but she answered all of my questions and she was so friendly. That makes a big difference. More

Great place. Service is reasonably priced; they get the work done in a reasonable amount of time. If I didn't buy another Ford from this dealership I would still use their service. Jessica Henry is a great work done in a reasonable amount of time. If I didn't buy another Ford from this dealership I would still use their service. Jessica Henry is a great service advisor. Whatever she is paid she deserves more. More

I went there for a oil change and I keep Lysol in my truck on my passager floor when I got my truck back I searched my truck and my Lysol was gone and then the attendant Rachel ask me do I need some mon truck on my passager floor when I got my truck back I searched my truck and my Lysol was gone and then the attendant Rachel ask me do I need some money for another can and that was not the issue. The issue whatever is in my truck should stay in my truck don’t touch stuff that does not belong to you I called the dealership and spoke to manager and she said nobody owned up to it which I knew nobody would.I don’t trust them with my truck. More