AutoNation Ford Jacksonville - Service Center
Jacksonville, FL
588 Reviews of AutoNation Ford Jacksonville - Service Center
Oil change and tire rotation completed in good time. Disappointed that I would have had to wait 2-3 hours to have a possible seal leak (wind noise) checked out especially since this was brought to their Disappointed that I would have had to wait 2-3 hours to have a possible seal leak (wind noise) checked out especially since this was brought to their attention when I made my appointment last week. Granted there was no leaking noise on the way to the dealer Tuesday morning and I told them so and we kind of shrugged our shoulders and agreed to wait to see if noise came back which it did on my ride home. Now it's back to the dealer, drop off the Explorer and sit around for 2-3 hours, More
The Ford personnel are great and friendly and ready to help. We waited for the car while it was serviced, and was ready in less than an hour, and gave me a military discount which I appreciate. Ford us help. We waited for the car while it was serviced, and was ready in less than an hour, and gave me a military discount which I appreciate. Ford usually tops off my coolant and windshield washer which is a great service, but this time I was charged $2.99 which has me puzzled. I always take my car to Ford, vs a local mechanic, for the trust they have earned. More
Cannot say enough about Stephanie and her handling of my vehicle. I usually stay away from dealerships for maintenance as all too often I find them overpriced and recommending things that are not yet need vehicle. I usually stay away from dealerships for maintenance as all too often I find them overpriced and recommending things that are not yet needed. Their service must really show, because they do have a waitlist going on, and you can see the amount of vehicles they are getting when you drop yours off. Stephanie helped me get in sooner than arranged and I thought I was going to need brakes, tires and rotors all around. Techs provided the oil change, rotation of tires and said I can go at least one more on before the front brakes and rotors and back are still decent. So refreshing to see a business provide honest feedback to their customers and as long as this continues, my car will always be serviced here! More
Great dealership. The service department are efficient, helpful and friendly. The lounge area is comfortable and has coffee tables where you can charge your phone or laptop. helpful and friendly. The lounge area is comfortable and has coffee tables where you can charge your phone or laptop. More
I took advantage of a complimentary detail and they did an excellent job. I was offered a shuttle to and from work so I didn't have to wait. James an Wanda were very accommodative. an excellent job. I was offered a shuttle to and from work so I didn't have to wait. James an Wanda were very accommodative. More
I’ve been doing business with this dealership for the past 16 years. Their service department and my assigned service managers never fail to provide top notch services. past 16 years. Their service department and my assigned service managers never fail to provide top notch services. More