AutoNation Ford Jacksonville - Service Center

Up until I had to get my truck serviced everything was fine. Then I had to wait a month for parts, I had to initiate contact with you guys if I wanted to get info, I personally feel it could have been mor fine. Then I had to wait a month for parts, I had to initiate contact with you guys if I wanted to get info, I personally feel it could have been more professional! More

I have had an association with this Ford dealership for years. From Kings Crown, Mike Shad to Auto Nations. Whether purchase or service I have received the same respectful service. My service advisors hav years. From Kings Crown, Mike Shad to Auto Nations. Whether purchase or service I have received the same respectful service. My service advisors have been great. Now Nick Soto is my advisor and he is doing a wonderful job. I just had service on my new 2022 F150. Thanks Auto Nations More

I recently had my car at the dealership for some diagnostics to find a very intermittent noise from the transmission. A small repair of the interior overhead console was also needed. They only kept diagnostics to find a very intermittent noise from the transmission. A small repair of the interior overhead console was also needed. They only kept the car one night so I picked it up the next day. The tech staff did some resetting and I have not heard any noise from the transmission since. Hoping that got it fixed. The overhead panel/console needed a part which was ordered and then received 4 days later. I returned to the dealer for the reinstallation and was out of there in less than one hour. My service adviser was Amber and I give her 5 stars. Would definitely request her for my next visit. Totally satisfied. More

Service was completed on time as promised, Dalton did a great job explaining all aspects of my first oil change and tire rotation. Thanks! great job explaining all aspects of my first oil change and tire rotation. Thanks! More

My biggest grip is they keep my car for three days before working on it. They then told me that they couldn't pinponit the problem I took it in for. working on it. They then told me that they couldn't pinponit the problem I took it in for. More

Very easy to deal with and great customer service! Would recommend the service department to anyone. Would recommend the service department to anyone. More

Only Ford Dealer I do business with. th3y are outstanding in every way. Strongly recommend. th3y are outstanding in every way. Strongly recommend. More

Good people very helpful I went there with no appointment they take care for my car special thanks for dalton appointment they take care for my car special thanks for dalton More

Lack of communication during scheduling. Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork not complete. Waited over and hour and half just waiting for them to figure it out. More

Nick did a great job helping me with my Maverick. The tire pressure (31psi) wasn't checked but I can do that myself. The tire pressure (31psi) wasn't checked but I can do that myself. More