AutoNation Ford Jacksonville - Service Center

My biggest grip is they keep my car for three days before working on it. They then told me that they couldn't pinponit the problem I took it in for. working on it. They then told me that they couldn't pinponit the problem I took it in for. More

Very easy to deal with and great customer service! Would recommend the service department to anyone. Would recommend the service department to anyone. More

Only Ford Dealer I do business with. th3y are outstanding in every way. Strongly recommend. th3y are outstanding in every way. Strongly recommend. More

Good people very helpful I went there with no appointment they take care for my car special thanks for dalton appointment they take care for my car special thanks for dalton More

Lack of communication during scheduling. Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork not complete. Waited over and hour and half just waiting for them to figure it out. More

Nick did a great job helping me with my Maverick. The tire pressure (31psi) wasn't checked but I can do that myself. The tire pressure (31psi) wasn't checked but I can do that myself. More

This was the worst experience I have ever had. Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the same time. At 4pm that day I still had not herd anything so I called. It took me 4 times to get through after finally calling for scheduling to have my car fixed. They still did not know anything so I was told they would find out and give me a call right back. At 4:30 I called back again and they said the car was ready. We went in to pick up the car and I asked if we had an estimate for the tire replacement. Apparently the tech had just brought it to him. Then apparently he had no time to speak with us as he was on his cell phone leaning back in his chair like he was on break. Got the estimate and said I couldn’t do it at that time- I was told he could have it done right then. I’m not sure how it took them an entire day to have a recall done from 7am and not receive a call saying it was finished but without having an estimate for tire replacement? Then upon receiving the bill they had charged me for a tire rotation- wasn’t asked for- went out to look at the car and the tires weren’t even rotated. That was taken off the bill. Usually when I take my car in for anything they do the all point inspection on it. This had not been done either. I ended up taking my car into Tires Plus in Ponte Vedra Beach for my new tires. It was $500 less than Ford. Had a great experience there. They checked everything for me and said I was good on everything else. I will be taking my car there for service from now on. The next time I am in the market for purchasing a new car I will not be going back to AutoNation Ford as I won’t be treated like this again. And while I was picking my car up there were 2 other customers in there that also did not have a good experience. I certainly hope they leave a bad review also so no one is treated like this ever. More

Poor communication, poor time-frame, poor follow up. Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I w Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I was told it would be taken care of within 3 to 5 days. On day 5 I called the service department with no answer, then I called over the next few days around 10 times. No one ever answered the phone, I then called sales and someone answered right away and checked on my vehicle, it had been ready for several days and no one reached out. I was told it was an update and I'm good to go, well 2 weeks later the light came on again, had it towed told the same thing, 3 to 5 days. They have now had it for 3 weeks, I had someone call me around the 5th day, he left a VM saying he had no idea why my vehicle was there even though it was in the summary and obvious with the service light and recent history. I called that person back several times with no answer and no follow up so I again called sales, asked to be transferred to a manager, they connect me with the General Manager who said oh, that guy doesn't work here anymore, he then said I will personally check on your vehicle and call you back in a few hours which turned into 3 days, I called him back he said oh, I don't have an update but will check today, then someone else called and left me a VM saying "I have an update please give me a call" I've called this person back 4 times with no answer and no follow up. Not sure what to do at this point, they've had my vehicle for 6 weeks over the last 8 weeks. Terrible service, terrible communication, no loaner, no offers to make anything right. Will never come back here. I see why there are so many class action lawsuits around this issue, they aren't even trying to make things better More

Susan Gunnell is excellent. Have been coming to this dealership for around 30 years and have bought 10 vehicles. Have been coming to this dealership for around 30 years and have bought 10 vehicles. More

Oil change appt 9 AM, I called around 4 PM, was told tech would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the man would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the manager, no answers. Went to get my vehicle at 530 PM, it was just going in. TheTech that was present told me needed to find out the status, she was quite rude. it was late never got the complimentary wash, tire rotation and check up. I did talk to Service manager, he did apologize. Explained that I understood things can happen, however, a Text, phone call, email or even a telegram to let me know the status of my vehicle, that’s Customer Service. More