AutoNation Ford Jacksonville - Service Center

While I'm not impressed with the service department as a whole. I go there only because Susan is the best service advisor I've ever had any where. She's honest, professional and very thorough. I know my wo whole. I go there only because Susan is the best service advisor I've ever had any where. She's honest, professional and very thorough. I know my work will done completely and on time as promised. The coordination between the scheduling group and the local service group is poor. I needed new tires, called the scheduling group, made an appointment, and when I arrived, the tires were not there. Had to make another appointment, and shuffle my calendar thanks to that. Thank goodness for Susan. When she commits, it's golden. More

Jessica was wonderful. Very professional. It was a pleasure dealing with her. I would recommend her to anyone. pleasure dealing with her. I would recommend her to anyone. More

The service department at Auto Nation Ford is the best. All employees are always friendly, professional and helpful. An added bonus is that they have our service records and know what needs to be done. Tha All employees are always friendly, professional and helpful. An added bonus is that they have our service records and know what needs to be done. Thank-you Ford ❤️ More

Staff new the problem i had with my crown vic and repaired it with no problem. repaired it with no problem. More

Excellent service, got my vehicle back with issues resolved in a timely manner, service personnel were friendly resolved in a timely manner, service personnel were friendly More

Always friendly, fast, and reliable. I will continue to take my car to them. I trust them to do right by me. take my car to them. I trust them to do right by me. More

Overall, a good dealership, but I've only been there twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding thei twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding their airbags. The service department was not the best at keeping me informed about the process of doing an inspection and making an appraisal of my car's value, so my estimated two hour inspection became a five hour event. I had to call three times for updates and was not notified when the car was finished. The agent who assisted me was friendly, so I'd just write this off to poor communication and the misfortune of owning a Ford longer than I should have. I've had Fords my whole life, since my Dad worked for them for 25 years, but this will be my last one. Ford, and the other two US giants have fallen behind and will never be the quality leaders they once were. More

It took three visits, but they got it right on the 3rd one. Someone from service department, also, updated me on car status. one. Someone from service department, also, updated me on car status. More

Brought my mustang in for warranty issues and was treated well - Vehicle was fixed right the first time Thanks well - Vehicle was fixed right the first time Thanks More

Very fast and did a good job. Service person was outstanding and very professional. Did what the said they would do. outstanding and very professional. Did what the said they would do. More