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AutoNation Ford Jacksonville - Service Center
Jacksonville, FL
588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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588 Reviews of AutoNation Ford Jacksonville - Service Center
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January 09, 2022
The service department at Auto Nation Ford is the best. All employees are always friendly, professional and helpful. An added bonus is that they have our service records and know what needs to be done. Tha All employees are always friendly, professional and helpful. An added bonus is that they have our service records and know what needs to be done. Thank-you Ford ❤️ More
by Marsha Taylor
Employees Worked With
Service department
January 05, 2022
Overall, a good dealership, but I've only been there twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding thei twice for service. Sadly, I was charged $120 to inspect an airbag light that stayed lit, not long after the second recall from Ford regarding their airbags. The service department was not the best at keeping me informed about the process of doing an inspection and making an appraisal of my car's value, so my estimated two hour inspection became a five hour event. I had to call three times for updates and was not notified when the car was finished. The agent who assisted me was friendly, so I'd just write this off to poor communication and the misfortune of owning a Ford longer than I should have. I've had Fords my whole life, since my Dad worked for them for 25 years, but this will be my last one. Ford, and the other two US giants have fallen behind and will never be the quality leaders they once were. More
by camerata4music
Employees Worked With
Stephanie
December 30, 2021
The service experience delivered by James and his team is beyond extraordinary. They are a credit to AutoNation and they should be recognized accordingly beyond extraordinary. They are a credit to AutoNation and they should be recognized accordingly More
by Bestimage
Employees Worked With
James
December 28, 2021
If zero stars was an option, that is what would be selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have th selected. Why is it that dealerships think that their service departments can treat people however they want? Called two months in advance to have them order the exact parts I needed. Brought my truck in and left it with them 4 days earlier than my scheduled appointment to give them no excuses. Came back to pick it up a week later, none of the work had been completed, nor had I gotten a single call updating me. They said they would order the parts and contact me when they arrive. So I took my truck and left. They never called to let me know the parts arrived, then when I followed up and spoke to the manager, he said they had arrived and they would set-up a truck pickup and the service. That was two weeks ago and I still haven't gotten a call back. Avoid this place and Coggin at all cost. I am going to give Duval Ford a shot and hopefully they are better. More
by JaxFordOwner
Employees Worked With
Service Manager
