AutoNation Ford Jacksonville - Service Center

Quick, friendly, courteous. Have been a customer since 2006 and ten vehicles over the years. 2006 and ten vehicles over the years. More

Great service department. Always take my truck here for service. They are fast and honest. service. They are fast and honest. More

Service writer Stephanie kept me informed. Autonation repaired my Ford so it was safe to drive. Friendly and efficient location. repaired my Ford so it was safe to drive. Friendly and efficient location. More

I went on line to set up my appointment with the service department and had my oil changed,and asked for my tires to be rotated.It was done and I noticed a charge for this service .I thought this was part department and had my oil changed,and asked for my tires to be rotated.It was done and I noticed a charge for this service .I thought this was part of the oil change service, so next time I will ask.I had enough points earned for a money discount and so I did not mind the extra money for the tire rotation service More

Quick service,work was completed long before I thought it would be and recall work was done at no charge,except for my $75 towing fee would be and recall work was done at no charge,except for my $75 towing fee More

I’ve been to this dealership many times over the last 7 years. Susan is my new Service Writer and I’m couldn’t be happier. Susan was up front about service timelines and she contacted me when my service wa years. Susan is my new Service Writer and I’m couldn’t be happier. Susan was up front about service timelines and she contacted me when my service was completed as she promised. When i picked up my vehicle she was concerned that my issue was resolved and made it very clear that I call her directly if the issue occurred again. The issue is ongoing an she was quick to assist when I called her. More

Have had service done there a couple times when my regular dude is out of town. Stephanie is awesome, and she's always been helpful, friendly, and professional. regular dude is out of town. Stephanie is awesome, and she's always been helpful, friendly, and professional. More

Love all the people at this location! Jessica is so kind and always so helpful. Recommend to everyone. and always so helpful. Recommend to everyone. More

While I'm not impressed with the service department as a whole. I go there only because Susan is the best service advisor I've ever had any where. She's honest, professional and very thorough. I know my wo whole. I go there only because Susan is the best service advisor I've ever had any where. She's honest, professional and very thorough. I know my work will done completely and on time as promised. The coordination between the scheduling group and the local service group is poor. I needed new tires, called the scheduling group, made an appointment, and when I arrived, the tires were not there. Had to make another appointment, and shuffle my calendar thanks to that. Thank goodness for Susan. When she commits, it's golden. More

Jessica was wonderful. Very professional. It was a pleasure dealing with her. I would recommend her to anyone. pleasure dealing with her. I would recommend her to anyone. More