AutoNation Ford Jacksonville - Service Center

Great service department. Friendly customer service and nice facility. Clean and updated dealership. No inventory Friendly customer service and nice facility. Clean and updated dealership. No inventory More

Bought a used F-150 elsewhere. Thought it shifted strangely so I took it to Autonation Ford - Jax. Service writers were pleasant and tech was great. Called me so I could walk hi Thought it shifted strangely so I took it to Autonation Ford - Jax. Service writers were pleasant and tech was great. Called me so I could walk him through issue. Turns out it was just the nature of a 10spd transmission but they were very nice. More

I always work with Jessica and she does a great job communicating and responding to my questions. communicating and responding to my questions. More

Autonation Ford excels in customer service. As mush as possible, they will honor a customer's understanding of a situation. possible, they will honor a customer's understanding of a situation. More

Every visit for service that I've had over the last 11 years, including the most recent, at this dealership has been completed (correctly!) as scheduled. Your customer care advisor, Susan Gunnell has bee years, including the most recent, at this dealership has been completed (correctly!) as scheduled. Your customer care advisor, Susan Gunnell has been my point of contact for the last several years. She has been the best, courteous, knowledgeable, and efficient advisor I've ever met. Thank you. More

Honest mechanics are a rarity nowadays. My issue was a clicking sound from right front axle when I turned, which I assumed to be the CV joint. Scott was thorough on his evaluation of my issue by putting m clicking sound from right front axle when I turned, which I assumed to be the CV joint. Scott was thorough on his evaluation of my issue by putting multiple eyes and ears on the problem, and then tried to have me replicate the issue, which had stopped a week prior to my arriving for my appt., unfortunately (or fortunately depending how you wanna see it). His ethics showed through and he didn’t feel it right to charge for an issue they couldn’t find. Car maintenance is pricy anywhere you go, but at least here you’ll know what you’re having fixed was needed and you won’t feel scammed. More

Friendly staff, took care of my truck and showed me what needs to be corrected so I feel safe while on the road. A+++. needs to be corrected so I feel safe while on the road. A+++. More

Fast easy service with friendly service advisors. Dropped off in the morning and ready when promised. off in the morning and ready when promised. More

The customer service is outstanding and the repair shop always does a great job. Never had to take my vehicle back for the same repair. Always done right the 1st time everytime. The staff is very friendly always does a great job. Never had to take my vehicle back for the same repair. Always done right the 1st time everytime. The staff is very friendly and very professional. I would definitely reccomend this dealership to anyone I meet. AutoNation For good work!! More

Fast easy service with friendly service advisors. Dropped off in the evening and ready when promised. off in the evening and ready when promised. More