AutoNation Ford Jacksonville - Service Center

Service manager and service team all do a great job. Have always been upfront and fair. Have always been upfront and fair. More

This was my first experience with this dealership and it was for an oil change. I feel they were able to set an appointment within a few days which I appreciate. When I arrived for my appointment I was chec was for an oil change. I feel they were able to set an appointment within a few days which I appreciate. When I arrived for my appointment I was checked in and out in a timely manner no standing around and waiting on a clerk. More

Everyone that I spoke with was very friendly and helpful. They were also quick and let me know as soon as possible what was going on with my car and even explained what it meant for the wellbeing of my car l They were also quick and let me know as soon as possible what was going on with my car and even explained what it meant for the wellbeing of my car long-term. More

Jessica I the service department is awesome! ! She is a shining star with exceptional customer service ! She is a shining star with exceptional customer service More

I always have a great experience at Autonation Ford Jacksonville. Stephanie McGuire, my service advisor, does a great job and handles everything very professionally. It has also been a great experien Jacksonville. Stephanie McGuire, my service advisor, does a great job and handles everything very professionally. It has also been a great experience when purchasing autos. I have purchased seven autos there. More

$500 to install a $49 part with $370 of that being labor was a little hard to swallow. $50 in "miscellaneous", was also questionable. Three phone calls over 2 days to which there was no answer or response was a little hard to swallow. $50 in "miscellaneous", was also questionable. Three phone calls over 2 days to which there was no answer or response and another 26 and a half minutes on hold once I did reach someone was not appreciated. Time will tell as to whether the repair was proper but I must say this is the first time I've had a dealing with them that wasn't totally satisfactory. It could have been a combination of misunderstandings. I would take my Ford truck back there again. More

Very professional Attentative to customer needs and wishes The service and work down was excellent. My Shelby was handled with "kid" gloves wishes The service and work down was excellent. My Shelby was handled with "kid" gloves More

I came in from out of state and discovered my a/c wasn't working. I called in a panic and they worked me in, diagnosed and had the parts to fix it so I could be on my way the next day. Their attendant, Ora, working. I called in a panic and they worked me in, diagnosed and had the parts to fix it so I could be on my way the next day. Their attendant, Ora, was lovely, and their waiting room is very nice. Completely satisfied. More

Stephanie is exceptional and always seems very busy great people usually are since they draw people to themselves people usually are since they draw people to themselves More

My experience was excellent. Everything was done in a timely and complete manner. They handled by normal service and addressed my concerns. Everything was done in a timely and complete manner. They handled by normal service and addressed my concerns. More