AutoNation Ford Jacksonville - Service Center

Every visit to this facility has been an absolute pleasure due to the level of customer service and getting the repairs completed and done right the first time. pleasure due to the level of customer service and getting the repairs completed and done right the first time. More

Suzanne was very kind and the work was done what I wanted to be done in a timely manner efficiency I would recommend y’all to be done in a timely manner efficiency I would recommend y’all More

Friendly and courteous. The wait was not that long for an oil change and an appt was scheduled to investigate a possible oil leak. The wait was not that long for an oil change and an appt was scheduled to investigate a possible oil leak. More

Great place for service. No complaints. Friendly people and very willing to provide customer satisfaction. No complaints. Friendly people and very willing to provide customer satisfaction. More

Very virtuous and professional, answered all questions and concerns. The shuttle driver is a great asset, little wait time for departure and return thrips while vehicle in maintenance. and concerns. The shuttle driver is a great asset, little wait time for departure and return thrips while vehicle in maintenance. More

I had a 17 explorer and took it in to navigation system updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not u updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not updated. Then I was informed the dealership did not have the ability to update and that my next oil change would be free and they would put a note in file. I traded my 17 for a new 2021 explorer and when I went to get oil changed I mentioned it was to be free and that there should be a note in file. Could not find note and she finally went to manager and he authorized free oil change. Everything was made good. However charging for service that could not be done should have never happened More

I always schedule my appointment with Stephanie she’s always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always neat and clean as well More

Ora was our service advisor and she was fine. I do however think the department is not managed well and is no customer service oriented. My car was ready, the tech came and told me (Scott). I w I do however think the department is not managed well and is no customer service oriented. My car was ready, the tech came and told me (Scott). I waited 15 minutes then went in and waited 20 more minutes. Ora was busy with another customer and the other 4 service advisors just sat. Why couldn't they have helped me? Then when Ora was available, the technician had not released info to Ora so she couldn't finish invoice. Management needs to organize this department. This is not the first time things seem "disconnected" in the service department. It does not run smoothly. In past reviews I have not said anything, just didn't do survey but I feel like I should let you know. More

Service team is amazing. No matter who I deal with they are all top tier in professionalism and all around service to the customers. No matter who I deal with they are all top tier in professionalism and all around service to the customers. More