AutoNation Ford Jacksonville - Service Center

Service blunders, poor vehicle service and poor customer service from management. Taking my needs somewhere else. service from management. Taking my needs somewhere else. More

Fuel injectors and throtle cleaned, runs like a brand new car! Rear brakes replaced! Stephanie McGuire always takes care of my car, she's the best! car! Rear brakes replaced! Stephanie McGuire always takes care of my car, she's the best! More

I had a 7 am appointment but took my SUV in the evening before. I was told that my appointment was with Heather. She announced that she didn’t know why they scheduled me with her because she was going to b before. I was told that my appointment was with Heather. She announced that she didn’t know why they scheduled me with her because she was going to be off the next day, Another man told her she had 5 appointments the next day. She didn’t offer to help me. After a few awkward minutes, David said he would handle it. After not hearing anything , I called about 1:30 the next day and the lady who answered said she would have David call me back. I waited 45 minutes and called again. David said there were several things that needed to be repaired but there was no information on the check engine light being on which is why I took the vehicle in. David said he would check on that and call me back. I waited an hour for a response. I don’t know if the people in the service department are too busy for all of their appointments or if they just don’t care about customer service. I felt like I was an imposition on their time. The service department on Phillips Highway was the same so I was hoping for better service on Blanding. Although I have always owned Ford vehicles, I will try another Ford service department. If all Ford dealerships’ service departments are the same, I will find a dealership with a service department that cares about its customers. More

This was my first visit to this dealership after going to the one in Orange Park for years. This is the one I will return to. Susan Gunnell was great ! the one in Orange Park for years. This is the one I will return to. Susan Gunnell was great ! More

Truck was diagnosed and repairs were made as promised. Jessica did an awesome job!! Would recommend this servce department to others. Tom F Jessica did an awesome job!! Would recommend this servce department to others. Tom F More

In for recall repair - they resolved a second issue as well, and had the vehicle ready faster than initially expected. well, and had the vehicle ready faster than initially expected. More

I received excellent service thanks for the timely manner and I will be there when I need work and I will be there when I need work More

I was in for an oil change. It was completed within the time I was told. It was completed within the time I was told. More

poor communicatoin about when work was complete . when picked up my truck it was filthy someone parked under a tree and didnt even bother to clean it .Ihad to take it to a detail shop and pay 240.00 when picked up my truck it was filthy someone parked under a tree and didnt even bother to clean it .Ihad to take it to a detail shop and pay 240.00 dollars to have it cleaned . i brought it to ypur dealership clean More