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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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April 30, 2022

Jessica has always being an outstanding Service Rep. She remembers me - knows who I am. She should be in leadership/management More

by randyyoungjax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
May 03, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 29, 2022

El servicio es excelente muy buena atención por parte de los que dan atención a lis clientes More

by Ileanaairado
Price
Recommend Dealer
Yes
May 04, 2022 -

AutoNation Ford Jacksonville responded

Ileana, gracias por tu reseña positiva. Estamos felices de haber sido de servicio para usted. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

April 28, 2022

I am from PA and just moved here. My vehicle developed an electrical issue and Autonation helped me on a Friday night until just after closing hours. I was able to get to my place and More

by tjmartin114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylon
Apr 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 28, 2022

Friendly and courteous. Serviced my truck in a timely manner. Pleasant and attention to detail. More

by gleokirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 28, 2022

The service department is responsive and thorough. My service rep, Susan, gave me five-star communications and service. I have been a customer of AutoNation Ford Jacksonville for over six years and More

by joeybalskus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
May 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 27, 2022

Outstanding Service! Needed an oil change and was in and out in less than an hour. My advisor made me aware of the next needed service. More

by desigta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mcguire
Apr 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 01, 2022 -

desigta responded

Thank You Again

April 26, 2022

Good dealership. Corrected my problem, however recommended maintenance included a cabin filter. …a 2012 F150 doesn’t have a cabin filter! Not sure if I’ll take my veh More

by Fordguy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 28, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 25, 2022

The staff were prompt and attentive. My car was ready is a timely manner. Also, they did not try to ‘sell’ me on something I didn’t need. Jackie (I think that was her name) was very hel More

by KCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie? Service dept
Apr 27, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 22, 2022

Susan does a very good job in maintaining customer communication and discssing options and recommendations More

by hschorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Apr 22, 2022 -

hschorr responded

ok

April 21, 2022

After a slight mix up as to where my truck was parked Stephanie took care of me and was even able to add a last minute oil change. The only other issue was that even though my truck was washed it still More

by christopher.d.olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stephanie mcguire
Apr 25, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

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