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AutoNation Ford Jacksonville - Service Center
Jacksonville, FL
588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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588 Reviews of AutoNation Ford Jacksonville - Service Center
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May 13, 2022
The service area is outstanding, Susan does her job very well, when she retires this year, you will never find a great replacement she is one of a kind. well, when she retires this year, you will never find a great replacement she is one of a kind. More
by Dmoon91994
Employees Worked With
Susan
May 11, 2022
This past weekend, I went to this specific Ford dealership specifically for an oil change as well as an alignment as I had recently installed a brand new set of wheels and tires on my Focus ST. Upo dealership specifically for an oil change as well as an alignment as I had recently installed a brand new set of wheels and tires on my Focus ST. Upon check out, I was never advised if my vehicle needed anything, if the alignment was completed, and or was shown the alignment specification sheet( (post alignment) showing that my vehicle was in the proper spec. After leaving the dealership, I looked over my paperwork and found that the alignment was completed as “best as possible” but that it couldn’t be done accurately due to warn inner and outer tie rods. I was very upset as I was charged for the full alignment without being quoted and/or told about this problem. The right and moral procedure would have been to take my vehicle off the alignment rack, get an estimate for parts and labor, and have the service advisor call me with an update. Best case scenario, I would purchase the $500 tie rod repair (found this price out as I had to go back in to ask for a quote) and proceed with the alignment. Having experience working as a production manager with a BMW service department, it was blatantly obvious to me that the technician was more concerns with getting his hours rather than doing his job appropriately. This felt disrespectful and deceitful and actions like this is what gives dealerships a bad reputation. I attempted to call the dealership multiple times and was advised that the service manager would be in touch. My last contact was yesterday morning. I’m hoping this issue gets resolved. I would contemplate returning to this dealership if they do reach back out to resolve the issue as I have had to resolve those issues in my past experience in the industry, however, I will not give them further business if the issue goes unresolved. More
by Maxostrow2
Employees Worked With
N/A - Paperwork not on hand
May 11, 2022
Great service. I dropped off on the wrong day (my error on appointment date) and they still squeezed me in. Quick and correct repair. All great . Thanks ! I dropped off on the wrong day (my error on appointment date) and they still squeezed me in. Quick and correct repair. All great . Thanks ! More
by bobdarlacook
Employees Worked With
Stephanie
May 06, 2022
This was my first time at this dealer with my Ford Edge. Service was prompt and accurate. Would like if they included a car wash and possibly a pickups service. People are very friendly Service was prompt and accurate. Would like if they included a car wash and possibly a pickups service. People are very friendly More
by Knarfs44frank
Employees Worked With
Don’t remember name but was very nice
May 02, 2022
We had a recall from Ford and took our Flex in. We were advised by email 2 to 2 and 1/2 hours. It actually took longer but we were prepared for that. The main thing is the vehicle has been taken We were advised by email 2 to 2 and 1/2 hours. It actually took longer but we were prepared for that. The main thing is the vehicle has been taken care of. More
by adamsc17
Employees Worked With
Waylon
May 02, 2022
Having recently moved to Jacksonville, I have received prompt and excellent service from AutoNation Ford, and will continue to schedule my service and maintenance needs with them. prompt and excellent service from AutoNation Ford, and will continue to schedule my service and maintenance needs with them. More
by linkslegend68
Employees Worked With
Stephanie
