AutoNation Ford Jacksonville - Service Center

Nice, friendly staff, appointment was on time and everything was communicated well. Would highly recommend service at this place. everything was communicated well. Would highly recommend service at this place. More

The service manager is a triple A+! He always goes above & beyond in making sure your needs are met! The service advisors communicate effectively & efficiently in making your experience He always goes above & beyond in making sure your needs are met! The service advisors communicate effectively & efficiently in making your experience a delight Not a ordeal! More

Our service guy was great. Thanks for fixing the problem and helping us out with rental car. Thanks for fixing the problem and helping us out with rental car. More

my rep. Jessica was very effecient & congenial, and service very prompt, complete in great time frame Jessica was very effecient & congenial, and service very prompt, complete in great time frame More

Service department is always on their game. I was able to get the appointment time that I wanted, and AutoNation took care of the rest. I was able to get the appointment time that I wanted, and AutoNation took care of the rest. More

The only place I will have my F-150 serviced. Jessica is fantastic to work with. Always a pleasure Jessica is fantastic to work with. Always a pleasure More

The only place I will have my Fusion serviced. The advisor was great, the shuttle service was excellent, and I would recommend them to anyone. The advisor was great, the shuttle service was excellent, and I would recommend them to anyone. More

We took our 2013 Ford Explorer in for oil change, tire rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered un rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered under our Ford Extended Service Plan. We expressed our concern that the new HID bulb could potentially be a different output color than the existing one. We asked her to have the technician turn on the lights and compare the light output before reassembly, as the entire front bumper cover has to come off to change the bulbs. We told her we would buy the other bulb if they are different, as it would have been less expensive to install it while they had the cover off for the warranty work. When she called to say the car was complete, she advised the technician said they matched perfectly. So we went and picked up the Explorer. On the drive home, I followed my husband so he could observe the lights and their appearance. To our dismay, the bulb colors were completely different, not even close. Had the technician taken just a few extra seconds to look at the light output prior to reassembling the bumper cover, we wouldn't be taking the Explorer back a second time to address it. We want to be clear, Jessica is fantastic to work with and does a great job at customer service and communication. More

Waylon n james took time to give me a good rate on fixing my def on my 17 f350 with 7300 miles and did it in one day thank you my def on my 17 f350 with 7300 miles and did it in one day thank you More

Service desk is the most confusing place. There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down they will ignore me. Definitely room for improvement here More