AutoNation Ford Jacksonville - Service Center

Customer service was good and staff very polite, but I made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430 made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430pm I had not received a call so I called them. I was told my vehicle was ready. When I picked up the car, the service rep told me they ordered parts for the recall and I would need to schedule another appointment when the parts came in. She also told me that she reset the service indicator for the tire servicing kit as soon as I arrived. So my car was there for seven hours to order parts and to not even look at the tire servicing kit, only to reset the indication inside the vehicle. Just a bit frustrating. Plus the appointment was made almost 2 weeks in advance. More

Easy to schedule service. Picked up a serviced,clean vehicle, on time as promised. Would recommend. Picked up a serviced,clean vehicle, on time as promised. Would recommend. More

Waylon, your Service Writer was excellent to work with during my entire experience. 5 stars! during my entire experience. 5 stars! More

Stephanie is my service rep and she is so efficient to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to a hot chocolate that was provided in the wait area for customers waiting for my car to get the oil changed and a full inspection of my car from the tires up to make sure everything was a-ok. More

Stephanie was my service rep, she is absolutely fantastic and a great asset to your company and a great asset to your company More

Overall, the service at Autonation is very good, but it was the communication from our service advisor that made the difference. While issues can always occur, strong communication with the customer is wh was the communication from our service advisor that made the difference. While issues can always occur, strong communication with the customer is what makes a difference ! More

Excellent and quick service. Drop my vehicle and waited to have oil change. Didn’t have to wait to long. Drop my vehicle and waited to have oil change. Didn’t have to wait to long. More

The service team was professional and straightforward. I appreciate their help and support with my vehicle. I appreciate their help and support with my vehicle. More

Busy service department but my advisor was awesome. Car was done in less time than expected Car was done in less time than expected More

Exceeded expectations in providing service for my Explorer. Even with reduced staff my wait was not long and the advisor even provided information on FordPass which I am now using. Explorer. Even with reduced staff my wait was not long and the advisor even provided information on FordPass which I am now using. More