AutoNation Ford Jacksonville - Service Center

I was impressed with the way Gary took care of me. He was professional, competent, and kind. And my waiting time was so short. I will go back and have work done on my Ford Fusion there whenever it nee He was professional, competent, and kind. And my waiting time was so short. I will go back and have work done on my Ford Fusion there whenever it needs it because I trust them. More

Great service. AutoNation Ford has changed my mind about using a dealer for service after warranty ! AutoNation Ford has changed my mind about using a dealer for service after warranty ! More

AutoNation Ford of Jacksonville consistently provides timely updates while your vehicle is in the service department. We have both our Fords serviced with them and truly appreciate them always working to timely updates while your vehicle is in the service department. We have both our Fords serviced with them and truly appreciate them always working to accommodate our work schedules regarding drop-off and pick-up times. More

The customer service folks are super, but I've had three difficult situations that were caused by bad processes or poor administration. I use this dealership for my work because it is close and convenient, difficult situations that were caused by bad processes or poor administration. I use this dealership for my work because it is close and convenient, and I trust my customer service rep, Susan. I think she is retiring at the end of the year, so we'll see after that. Although Stephanie was super this past weekend when I had a tire problem. Bottom line, no problem with the customer service folks, knowledgeable and honest. The management of the service function, not so positive. More

Excellent customer service experience at your Ford Service Department. Stephanie was friendly, honest, caring, and went the extra mile to help me. I was so relieved to find someone I can trust again Service Department. Stephanie was friendly, honest, caring, and went the extra mile to help me. I was so relieved to find someone I can trust again, and not have to worry about being taken advantage of. I also appreciated that the Service Manager came out of his office and spoke to me while I was there, making sure someone was helping me. Just another nice touch to my experience to show that these folks care about us customers. More

Why! ! rated on first page so why do I have to write something it I have no complaints ! rated on first page so why do I have to write something it I have no complaints More

Cleaner then I Gave Them Good Job all around. Will be back for Service here again. Will be back for Service here again. More

I was blessed to have Jessica as my assistant. She was so good remembered my name and everything. I go to AutoNationfor all my auto needs. Thank you She was so good remembered my name and everything. I go to AutoNationfor all my auto needs. Thank you More

waylon was my service rep . everything needed was done plus in the time frame he said .i have been a customer for 10yrs and susan has been my rep all along .she was out so he everything needed was done plus in the time frame he said .i have been a customer for 10yrs and susan has been my rep all along .she was out so he took care of me . i can get a ford suv any place in jacksonville BUT good service after the purchase makes this dealership my automatic go to More

Fast service. Convenient scheduling. The communication could use improvement, but I will return for service. Convenient scheduling. The communication could use improvement, but I will return for service. More