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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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August 16, 2022

Great service great people don't when promised would definitely go back for additional service More

by wsully4762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylon
Aug 20, 2022 -

AutoNation Ford Jacksonville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 15, 2022

All of the team was great. They worked together to get me in and out. Susan did a great job all the way to the end. She made sure everything was good. Great job! More

by mlzeidman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Aug 19, 2022 -

AutoNation Ford Jacksonville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Jacksonville! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2022

zero communication from the service department. I had to chase them just to get an appointment scheduled and that was over the course of weeks. More

by dennis.jeffers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie
Aug 19, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

August 15, 2022

Service writer Jessica was very professional, great communication, and delivered my truck early to me. If the rest of Autonation Jacksonville is the same, might be the best dealership. More

by a.young.tn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 19, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2022

Great customer service and superb technicians! ! These qualities guarantee my continued loyalty as a permanent customer. More

by boog68cga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue
Aug 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2022

The service department especially Susan are very helpful, and friendly. They go above and beyond to take care of you. More

by babess1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Aug 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2022

I had a 7am appointment for an oil change for my F150. My service advisor Jessica Henry, greeted me right on time. She offered a shuttle service and advised there was coffee & water available in the custo More

by fltelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry, John Delacruz
Aug 16, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2022

The men and women at ford were very knowable and helpful would rate them all with a five stars. More

by stevenmuir914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylon Frank
Aug 17, 2022 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2022

Went in for a service. ...very fast...in and out in 45 minutes...very please More

by davidtilghman40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember names
Aug 11, 2022 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

August 07, 2022

I have purchased 3 cars at this dealership over the past 19 years. I have always used their service on my cars. They have given me excellent service every time!! I will not go to another dealership for ser More

by Rebecca Johnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica was awesome!! Susan Gunnell has worked with me for years!! She Rocks!!
Aug 09, 2022 -

AutoNation Ford Jacksonville responded

Rebecca, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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