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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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August 31, 2022

Susan keep me informed of additional service needed on vehicle. I have always received good service from Auto Nation. More

by gayle.barrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Sep 04, 2022 -

AutoNation Ford Jacksonville responded

Hi Gayle, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 31, 2022

Always a pleasure to deal with the folks at AutoNation Ford Jacksonville. Tech did and outstanding job in and out fairly quick. More

by flightengineer06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan (Service Writer) and Randy (Tech)
Sep 04, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 31, 2022

Stephanie M was able to solve my problem of getting the Ford factory code for my me to me car so I could use the door opener and lock on the outside of my door. Also I wanted a wind shield taken off my bac More

by sanjoe1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire
Sep 04, 2022 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 31, 2022

Took my Edge to Autonation on Phillips, sync screen not working (black screen). Was told they are ordering a part, Aug 31, still no part. ?????? More

by char86
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gary
Sep 04, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Please reach out to us at (904) 242-6499 when you can so we can address this situation directly. Thank you and have a great day.

August 29, 2022

I have used this dealership for a few years now and the service is always 5 star. I have not had any complaints about tthe admin or maintenancae and repair side of their services. The CSRs always mak More

by George.Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember the ladys name but she was very polite and professional
Sep 03, 2022 -

AutoNation Ford Jacksonville responded

Hi George, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!

August 25, 2022

Susan G. is awesome. My truck needed repairs and she was able to get my truck in and out of the service department in record time. It was returned in less tim More

by danreitz1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Aug 31, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 25, 2022

Auto nations has always taken good care of me and my vehicle. Gary was very helpful and kept me informed. More

by jjdzz48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 31, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 24, 2022

This is the only dealership to have worked on my truck since new. Jessica in Service is awesome More

by Joegood51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, the best.
Aug 28, 2022 -

AutoNation Ford Jacksonville responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 19, 2022

The Autonation Phillips Highway dealership was great. They run circles around the Autonation Blanding dealership. Susan was nice lady and a true professional who kept me informed throughout the entire More

by ibbarney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnel was the Service Writer and John was the Technician
Aug 24, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2022

Would be a 5 star but this dealership did not wash or even vacuum my GT350 after it waited on a part for a week at their dealership. More

by herrwest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren
Aug 23, 2022 -

AutoNation Ford Jacksonville responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

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