AutoNation Ford Jacksonville - Service Center

The customer service was very good. I am used to getting tires rotated and my car cleaned and washed from another dealership and was surprised to find you didn't do that extra. I am used to getting tires rotated and my car cleaned and washed from another dealership and was surprised to find you didn't do that extra. More

I love working with the sales department but the service department does not offer the same level of service. I was working with Stephanie M, who wasn't helpful at all and would not return mine or my wife's department does not offer the same level of service. I was working with Stephanie M, who wasn't helpful at all and would not return mine or my wife's calls. it took me calling multiple times to schedule a follow up appointment to replace a sensor for a brand new vehicle with less than 2k miles. I've been waiting for over a month to get this issue resolved; my wife and I only have one vehicle and a new born at home and Stephanie suggested multiple times to leave the car overnight. That is very inconsiderate!! I spoke to two different service person over the phone who said this can be done same day, so someone must be uninformed. I'll make sure to take our business elsewhere next time. She finally takes the car in, after waiting for 6 hours, supposedly the issue was fixed, on my way home, the check engine light comes back on for the same reason. This experience has been terrible, after they get this fixed, that will be my last visit to the Phillips Hwy dealership. More

Everything was completed as planned with no issues. Service personnel were efficient and professional. Smooth pickup and drop off process. Service personnel were efficient and professional. Smooth pickup and drop off process. More

Bench mark customer service here! Communication excellent check Deliver as promised check Under promise and over deliver check Quality of work excellent check Awesome service Communication excellent check Deliver as promised check Under promise and over deliver check Quality of work excellent check Awesome service More

Scheduled a routine service and also a diagnosis on an intermittent hesitation. Dealer did a thorough evaluation of my truck and it appears to be resolved. Good feedback from the Service Manager on the intermittent hesitation. Dealer did a thorough evaluation of my truck and it appears to be resolved. Good feedback from the Service Manager on the findings and good communication with the technician on where we were in the process. More

Great service! I hope to work with the same service rep in the future! Thanks I hope to work with the same service rep in the future! Thanks More

Great service, nice people. Waiting room was comfortable, waiting time reasonable. I’ll def use this dealer for all my service Waiting room was comfortable, waiting time reasonable. I’ll def use this dealer for all my service More

Great service! I hope to work with the same service rep in the future! Thanks I hope to work with the same service rep in the future! Thanks More

As usual the service I received was great. I was kept posted by Susan of Customer Service/Repairs. Also was already pre-advised what may be due the next service time. Regards Marinus Schep I was kept posted by Susan of Customer Service/Repairs. Also was already pre-advised what may be due the next service time. Regards Marinus Schepen. More

I have used them from the time I bought my car. My rep Susan has been very professional and attentive to what I needed done. Will stay with them as long as she does My rep Susan has been very professional and attentive to what I needed done. Will stay with them as long as she does More