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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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October 05, 2022

Excellent service. Recall parts came in after my appointment was scheduled. They were able to perform the recall service saving me a second trip for service. More

by cneith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Oct 11, 2022 -

AutoNation Ford Jacksonville responded

Hi Cneith, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

vehicle was serviced very well and on time . Jessica is a good communicator and knows her job well. have never had any problems at Autonation More

by alturek
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry
Oct 10, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

Wish I could give a NO Star rating. The service department at AutoNation of Avenues are Price gougers. Had my vehicle diagnosed for an issue. They gave me a price of over $1500 to repai More

by josh80canes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Oct 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

October 03, 2022

I brought my 2016 Ford Escape in to have the radio fixed and a recall done. They said the radio was not showing any codes. I’m not sure what happened but for the past several weeks no sound was coming out More

by Shellydick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie,
Oct 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 03, 2022

Had to return truck for leaking fuel and interior access not closed up, after fuel pump and module was replaced. I met with service manager and dealer manager emphasizing poor repairs, communication and a More

by Stephan
Recommend Dealer
No
Employees Worked With
Service Manager, Dealer Manager, Service Writer
Oct 10, 2022 -

AutoNation Ford Jacksonville responded

Hi Stephan, thank you for taking the time to leave us feedback. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

October 02, 2022

Susan is always friendly to her customer and she is knowledgeable too. I was pleased to have her being my service person. More

by Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Oct 08, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Jacksonville! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 01, 2022

I have yet to be disappointed. Excellent service and staff. “Thank You” Jessica and Waylon! More

by lgooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylon Frank
Oct 06, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

Oct 11, 2022 -

lgooden responded

“Thank You”!

September 30, 2022

Excellent service from beginning to end! Ford AutoNation never ceases to exceed my expectations every time! More

by Daphne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylen
Oct 06, 2022 -

AutoNation Ford Jacksonville responded

Hi Daphne, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2022

My service rep, Stephanie, is very friendly! Very fast service as well, didn't have to wait long. More

by Somer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie
Oct 05, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2022

They performed all I asked and informed me on what was not dealer covered services More

by David.brady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 04, 2022 -

AutoNation Ford Jacksonville responded

Hi David, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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