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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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October 27, 2022

Received an appointment reminder the day prior. Dropped off the vehicle and it was processed quickly. Jessica called me a few hours later that the vehicle was repaired and ready for pickup. Excelle More

by Joe I.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Lisa Parasrami
Nov 04, 2022 -

AutoNation Ford Jacksonville responded

Hi Joe, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 21, 2022

Had an appointment for an oil change and tire rotation. Service advisor was at his/her station and never looked up to say anything as I walked in. Once Sue finished with her customer, she looked up my appo More

by Shamise14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (904) 242-6499. We would appreciate the chance to turn your experience around.

October 18, 2022

I can always count on great service from AutoNation Ford Jacksonville. I have also purchased several vehicles at this dealership and I have been pleased with the sales process. More

by John R Amatangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire, Lisa Parasrami
Oct 24, 2022 -

AutoNation Ford Jacksonville responded

Hello John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2022

Very friendly, was kept informed while waiting, lounge was comfortable with coffee on hand. Would recommend their service department. More

by Ross Wulf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 24, 2022 -

AutoNation Ford Jacksonville responded

Hello Ross, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 17, 2022

The service was completed in a timely manner and the Service Advisor was very courteous and informative. More

by Greg Odom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire
Oct 22, 2022 -

AutoNation Ford Jacksonville responded

Hi Greg, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 17, 2022

The service department at AutoNation Ford Jacksonville is the best I have ever witnessed. I recently moved to the area & dreaded finding a new dealership. I had been with my old dealer for many years & many More

by Rhon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Oct 17, 2022 -

Rhon responded

Thanks AutoNation Ford!

October 16, 2022

Ranae' Whitehead is our service Advisor. We had to make an emergency stop because of a break issue. She not only was able to have a mechanic resolve our problem but did not charge us.. All More

by kkstevens14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ranae' Whitehead
Oct 21, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 15, 2022

The employees that I met at AutoNation Ford, were very friendly and helpful. Stephanie, in the service department, was especially helpful. More

by edienick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kraus & Stephanie (Service Dept)
Oct 20, 2022 -

AutoNation Ford Jacksonville responded

Hi Edienick, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 14, 2022

Had an appointment it was great oil change and tire rotation done within an hour. Very pleased. More

by Michelle_Hartley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service personnel
Oct 19, 2022 -

AutoNation Ford Jacksonville responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2022

It was a pleasure having my vehicle serviced with AutoNation Ford, Jacksonville, Florida. Great service and timely manner, More

by acovertfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Oct 19, 2022 -

AutoNation Ford Jacksonville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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