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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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November 14, 2022

My car was to have a oil change and tires rotated! My car takes 0/20 oil thay used 5/20. Thay did not rotate my tires!!!! More

by Johnrsambor
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Nov 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously.

November 14, 2022

Great service as always from Ms. Susan in Service. Very prompt and professional! Much appreciated as always! More

by crobert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
November 10, 2022

Always a delight to work with Stephanie who scheduled the maintenance appointment and kept me informed of its progress, and scheduling transportation from home to dealership to retrieve my vehicle. More

by bnphladik
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Nov 17, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 09, 2022

Gary and the staff at Autonation have always taken great care of our vehicles. They are very pleasant to work with and get the work done in the expected timeframe. More

by Michaelsurles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Nov 16, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 08, 2022

Auto Nation is terrible. I could never recommend this company to anyone. Prices are outrageous and the waiting period before repairs are done is a month. This all happened be More

by Fatman7542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Henry, James Padgett
Nov 16, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

November 08, 2022

Based on this and past experience I have total confidence in Auto Nation Ford, My 2013 Ford Energy is like a new car and automation Ford keeps it that was More

by cnsheldwein
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Nov 16, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 07, 2022

Susan in the service department provides outstanding customer service. She is very professional with good communication. More

by cftsmoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Nov 15, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2022

I was surprised you did too off my DEF. I gave you the flyer you mailed me that said you would top off fluids. More

by Artgravatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep at front desk.
Nov 15, 2022 -

AutoNation Ford Jacksonville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 07, 2022

Susan was an amazing person. Decisive and efficient. And she cared about my needs. Don't let her retire. More

by gbellamy47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
Nov 15, 2022 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2022

My Mustang was at AutoNation to address a safety recall. The service advisor was Susan Gunnell. She promised the Mustang would be returned to me at a time certain. It was. More

by TomBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Nov 12, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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