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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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December 19, 2022

Took my F-150 XLT for service. Oil change and tire pressure check. Service was performed as per scheduled appointment. I did not have to wait long time. Customer service was excel More

by bohorcl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Dec 22, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 19, 2022

Well, the service department is top notch, friendly, courteous, and knowledgeable. Especially Stephanie. Sales group I have dealt with since King Crown Ford. Typical sales group. More

by lang
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 22, 2022 -

AutoNation Ford Jacksonville responded

Hi Lang, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 16, 2022

Tooke my 2019 Ford Explorer in for an oil change, tire rotation and multi-point inspection. My battery died a few days later. I checked my receipt; a battery test wasn't done. THe battery died on a Satu More

by cmarcheski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan
Dec 19, 2022 -

AutoNation Ford Jacksonville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 242-6499 to discuss what we can do to help.

December 11, 2022

25 year history with this dealership… Sales is a five star… Service for my new vehicle has been excellent, but I had a recent questionable experience with the service department More

by Bob Barnhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Leonard five star…Susan Gunnell…tba… I would like to have a chance to speak with her further
Dec 13, 2022 -

AutoNation Ford Jacksonville responded

Hi Bob, thank you for taking the time to let us know how we did. We hope you have a great day!

December 10, 2022

I purchased my last 2 Trucks at this location with a great experience. Thank you 😉 More

by enadens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 13, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 09, 2022

Service Advisor Gary was assigned our appt. Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary calle More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Dec 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

December 08, 2022

The service department always handles the issue that you come in for. They are courteous and attentive to my concerns. More

by beingbell13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Dec 12, 2022 -

AutoNation Ford Jacksonville responded

Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 06, 2022

Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out More

by J. D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esthepanie
Dec 09, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

December 04, 2022

It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are gett More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
1587 Stephanie
Dec 06, 2022 -

AutoNation Ford Jacksonville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 01, 2022

Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump More

by acovertfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 02, 2022 -

AutoNation Ford Jacksonville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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