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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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January 09, 2023

My sunglasses came missing was told they were gonna be replaced and haven’t heard from the dealer as of today More

by Steven Cintron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don’t remember
Jan 12, 2023 -

AutoNation Ford Jacksonville responded

Hi Steven, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

January 05, 2023

Worked well with me to get car back quickly and in better condition than how I dropped it off More

by Awince91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 07, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 02, 2023

My visit this trip was for a recall that the friendly service department took care of in a timely manner while I enjoyed the customer lounge. The only hitch was the strange(to me) coffee machine. But I More

by HWF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have a poor memory for names.
Jan 05, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2022

Performed service timely, professionally, and as promised. Service rep was friendly, helpful and contacted me when ready. More

by desert4
Recommend Dealer
Yes
Employees Worked With
Gary?
Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2022

My experience from start to finish was excellent. In each interaction the staff were polite and interested in helping the customer. I highly recommend AutoNation Ford for any service on your car, yo More

by cmfalletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Antwan
Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

December 30, 2022

Stephanie and her team are the best. They always provide excellent service every time I have my truck in for service. Have used Ford dealership since I bought truck in 1998 with excel More

by robertljenkins
Recommend Dealer
Yes
Employees Worked With
Stephanie, James
Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 30, 2022

Great customer service, professional, got in and out without a hassle. Also, got assistance from a rep on a feature in my car. Longtime customer and have purchased many cars through this dealership and More

by cmclervaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
1587 Stephanie McGuire and Crew
Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 30, 2022

My visit to Auto Nation was made pleasant in the comfortable lounge area while I waited for my truck to be serviced. Gary was very professional and courteous. More

by wattsab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 29, 2022

Excellent maintenance department. Really fast and thorough work! Would recommend this service department hands down! More

by awcmspence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Jan 02, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

December 22, 2022

The service department, especially Stephanie and her team, are excellent. Courteous, prompt service and all expectations were met in this recall/service appointment. More

by eimorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 26, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Jacksonville! Feel free to stop by if you ever need any more help.

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