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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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January 24, 2023

I was treated kindly and with respect. I did not have to wait long for them to fix my car. I really like going to this dealership because they are always professional and respectful. More

by SasieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jan 27, 2023 -

AutoNation Ford Jacksonville responded

Hi Sasieb, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 22, 2023

The reason for our visit was for service and as usual, our experience with the service department is always great. Our service advisor, Gary called when he said he was call and answered all of our questio More

by fesler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Jan 25, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

January 20, 2023

Have found the service department honest, reliable and fast. Don't sell you what you don't need. More

by ricky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire
Jan 23, 2023 -

AutoNation Ford Jacksonville responded

Hello Ricky, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 19, 2023

Thank you, I will come again in the future for any service needs you can provide. More

by scottaull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmunds
Jan 22, 2023 -

AutoNation Ford Jacksonville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

January 18, 2023

The whole process was smooth, I had an appointment that helps. My appointment was at 8:00 and was on my at 9:30. I’m a repeat customer and have always been satisfied with the quality of the service. More

by Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley King
Jan 22, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 17, 2023

Nice area and friendly customer service. My escape had battery issues and they communicated well during the entire process. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Jan 21, 2023 -

AutoNation Ford Jacksonville responded

Hi Scott, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 15, 2023

Trenton in the service department was so kind and knowledgeable. He was fantastic to work with on my car. More

by M.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton
Jan 20, 2023 -

AutoNation Ford Jacksonville responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 12, 2023

Dropped my vehicle off Friday nite for service on Saturday. Midday Saturday received a text saying vehicle was ready, fast service. Stephanie is the Best. She has real concern for her clients and More

by Dchristmas1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Maguire
Jan 18, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 11, 2023

Ford Autonation Phillips Hwy is an excellent source for quality and professional service. I highly recommend them. More

by steffie1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie S. and Antwan Riley
Jan 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

January 10, 2023

I came in for an oil change and they discovered a water pump leak as part of the dealership's comprehensive service work. Gary Chaney was my advisor and explained the problem to me and helped get it schedu More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
Jan 13, 2023 -

AutoNation Ford Jacksonville responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

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