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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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February 08, 2023

Went in for a 30,000 mile service and oil change and I was in and out in 45 minutes More

by pelegrinm78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Feb 11, 2023 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

February 06, 2023

I am close to a few different dealerships where I could take my car for service. I chose Autonation because of my service associate, Stephanie McGuire. She is hands down the best. Always on top of every More

by Kittygal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire
Feb 09, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 05, 2023

Service Staff is shorthanded these days. It doesn’t mean you won’t get your car back when you get it serviced but it might mean no one will call you when it is done. I had a 60k service and More

by Stacey.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept manager wasn’t in
Feb 08, 2023 -

AutoNation Ford Jacksonville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.

February 04, 2023

The Service associate was a pleasure to work with. She was kind and very outgoing. The department was very busy and she informed me up front that the wait might be a while, since I was waiting on my v More

by Frenchguy_32223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley King
Feb 07, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

February 01, 2023

Great place super service best staff ever! !!!! Stephanie McGuire was GREAT!!!! Service was done on time and in a timely manner. People were very kind and helpful. Very polite staff were able t More

by conleyhobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McGuire she did a great job was able to get me in earlier and FIX the issues......
Feb 05, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 01, 2023

Fantastic process when dropping off! I felt informed throughout the entire service process. Clean, professional operation in all facets. More

by tmecimore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple
Feb 05, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 31, 2023

Very polite staff was able to get in and out in a timely manner. Great job!! More

by geeda1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 03, 2023 -

AutoNation Ford Jacksonville responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 30, 2023

Very professional! Did my service check and recall. I waited and it only took one and a half hours. I did make an appointment. More

by pepmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Feb 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.

January 29, 2023

Very accomodating. Came on an hour early due to a scheduling conflict. The Team did not miss a beat. Took care of me and delivered service with a smile. Great Service T More

by Hanceltparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 02, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Jacksonville! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 28, 2023

I like the service on this place the work is fast and clean. Thank you. More

by Valentina
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley king
Feb 02, 2023 -

AutoNation Ford Jacksonville responded

Hi Valentina, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

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