AutoNation Ford Jacksonville - Service Center

Worst customer service ever. Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. W Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. When I picked up the truck I asked assistant to help me check the brake lights. Still weren’t working. Two more times back to the tech while I waited to finally get them working. Unbelievable. Apparently they do not have a service manager and the customer service shows. Will never go back there. Customers beware! Find another dealer if you must have your car fixed by one. More

Brought our F250 in for recall and was greeted by Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was c Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was completed. Would recommend auto nation ford for your service needs. More

The service Stephanie provided was the best there could be. Informative, patient and understanding. Thanks! be. Informative, patient and understanding. Thanks! More

The dealership is fine and the staff is friendly. I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I d I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I drove home, I noticed it was still drifting to the right, just not as much. I thought it was in my head, but as I drove it on the Interstate, the car was still drifting slightly. This drift has nothing to do with the crown in the road. It's 85% better but after paying $152.84 with tax, I believe it should be 100%. More

Always have a positive experience at this dealership. My service manager is the best. Went in for a recall, the service technician performed the recall and I was on my way in very little time. My service manager is the best. Went in for a recall, the service technician performed the recall and I was on my way in very little time. More

Excellent experience. Fair and reasonable priced. Ready when promised. Advisor Ashley was super to deal with. 100% happy. Fair and reasonable priced. Ready when promised. Advisor Ashley was super to deal with. 100% happy. More

Service Department is great. Ashley is amazing. She kept me posted on my service and sent me pictures. Best Service!! Ashley is amazing. She kept me posted on my service and sent me pictures. Best Service!! More

They did good job on fixing my vehicle, I think it was little pricey but they fixed on time, they follow up with me and Susan was very helpful! little pricey but they fixed on time, they follow up with me and Susan was very helpful! More

The initial service call I was placed on hold after 10 minutes I elected to have an automatic callback, never happened. I called again after 20 minutes I was able to talk to a rep. When I brought the car minutes I elected to have an automatic callback, never happened. I called again after 20 minutes I was able to talk to a rep. When I brought the car in Susan Gunnell was the Rep I worked with she was excellent, informative and very positive. She should be promoted! More

People were nice and the service waiting room was clean and comfortable. However, I was told on the phone they would order the parts and my service would be completed on my scheduled day. This was not true and comfortable. However, I was told on the phone they would order the parts and my service would be completed on my scheduled day. This was not true as my service was not able to completed because they did not have the parts, and I am still waiting to hear when they can repair the recall on my vehicle. More