Back

AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

Sort by
September 29, 2024

Daniel is a wonderful Service Advisor. He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned More

by TLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 29, 2024 -

TLG responded

Daniel, see above. 5 Stars.

Oct 04, 2024 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be supportive during your experience here at AutoNation Ford Jacksonville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2024

They left me waiting in the place for 4 hours, no one helped me to tell me something, Sheenika helped me and she is a bad perso More

by Lucero speh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shenika
Jul 15, 2024 -

AutoNation Ford Jacksonville responded

Hi Lucero, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 11, 2024

Terry was awesome! ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. More

by RONABUNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry - Service Advisor
Jul 12, 2024 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

July 10, 2024

Mr. Aaron was really nice and very professional and did a great job. I will come back and get my car serviced there again. More

by TyRoss30039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Jul 11, 2024 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 02, 2024

Great experience, easy to make an appointment and very good service. Aaron Vazquez was great and kept me informed through the entire process. More

by Findlay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Jul 04, 2024 -

AutoNation Ford Jacksonville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2024

Scheduling appointments online is quick and easy. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. More

by Ljc1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
May 24, 2024 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 22, 2024

I live in St. Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhel More

by fastfishracer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
May 24, 2024 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

May 21, 2024

Had a pleasant experience with AutoNation Ford in Jacksonville. The service was fast and my advisor Aaron set an honest expectation on the time frame and then delivered early! Price was better than t More

by rexrexrex75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
May 24, 2024 -

AutoNation Ford Jacksonville responded

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

February 02, 2024

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and check More

by LeePetersUSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Feb 05, 2024 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at (904) 242-6499 so we can assist you further.

December 19, 2023

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind. More

by Rebecca Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Dec 22, 2023 -

AutoNation Ford Jacksonville responded

We are pleased to hear you had such a positive experience with us, Rebecca! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

1
...