AutoNation Ford Jacksonville - Service Center

Daniel is a wonderful Service Advisor. He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned earlier than expected. More

They left me waiting in the place for 4 hours, no one helped me to tell me something, Sheenika helped me and she is a bad perso helped me to tell me something, Sheenika helped me and she is a bad perso More

Terry was awesome! ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. More

Mr. Aaron was really nice and very professional and did a great job. I will come back and get my car serviced there again. great job. I will come back and get my car serviced there again. More

Great experience, easy to make an appointment and very good service. Aaron Vazquez was great and kept me informed through the entire process. good service. Aaron Vazquez was great and kept me informed through the entire process. More

Scheduling appointments online is quick and easy. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. More

I live in St. Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhel Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhelmed. I contacted Autonation Ford on Philipp's Hwy and waited only 2 weeks for service. My service advisor was Aaron and within a few days he contacted me with the issue of my truck consuming oil. Turns out after googling the issue it was an easy fix. They did lend me a loaner and even delivered the truck to my home in St. Augustine 26 miles away. This is the second time going to Autonation in Jacksonville and I very happy with the service. The lady who delivered my truck was very pleasant and I appreciated her bringing back my truck More

Had a pleasant experience with AutoNation Ford in Jacksonville. The service was fast and my advisor Aaron set an honest expectation on the time frame and then delivered early! Price was better than t Jacksonville. The service was fast and my advisor Aaron set an honest expectation on the time frame and then delivered early! Price was better than the local tire shop. More

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and check check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions. More

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind. All personnel keep the customer satisfaction and experience in mind. More