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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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June 08, 2023

I took my vehicle in for an oil change and tire rotation as well as an inspection. My vehicle failed inspection and needed to have some software resets and such. My service advisor Alex and the service depa More

by atomx71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Jun 12, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 08, 2023

Mark in service is always willing to help take care of your needs, they have always treated me very well and kept me up on what is going on with my vehicle. More

by dcino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neal
Jun 12, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 08, 2023

Siempre dan muy buen servicio Cuando llevo mi camioneta. Siempre muy amables y atentos. Gracias More

by Maldonado_f12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hola, gracias por su crítica positiva. Estamos contentos de haber sido de utilidad para usted. No dudes en llamarnos si alguna vez necesitas algo. ¡Tenga cuidado en la carretera!

June 08, 2023

great service from mark neal in service dept, i be going back , very nice employes More

by tamw5248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark neal
Jun 12, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 08, 2023

Excellent experience this time! Sales and Service both have improved a lot! I have my hope up! More

by F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 12, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

May 31, 2023

Excellent and quick service. Wayne Lominac in the Service department was great to work with. More

by Laptop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Lominac
Jun 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 31, 2023

This is my favorite location and Mikayla is the best advisor. I don't have to worry about updates since she keeps me posted on diag, progress, and most important...pricing if not warranty. More

by OK_USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Jun 05, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 26, 2023

The AutoNation Ford Service Dept is THE BEST Service Dept for the maintenance servicing and/or repairs for my 2013 Ford F-150 Truck! My Service Advisor, Mikayla Madrid, is friendly, knowledgeable, efficient, More

by patyspugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
May 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 25, 2023

A pleasure working with Mikayla, the service received was good, but the service technician apparently spilled some oil. Oil on side of engine and oil spots on driveway, not a deal breaker, but could have don More

by bburton55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
May 29, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

May 25, 2023

Alex was good He did everything possible in his Hand. Oil Change went smooth, Tune up & alignment. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 29, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Sam, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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