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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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July 10, 2023

The service person that took care of me. ( Sorry can’t remember his name) was really helpful. I was in and out in less than 30 minutes. More

by mpuente924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

AutoNation Ford found and repaired the problem when another dealer was unable to find the issue More

by iatridismarti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 13, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 07, 2023

Had my car brought in for a warranty related tire replacement. Jose communicated with the insurance company on my behalf to negotiate the replacement of two of my tires. By the end of the day, my two More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Joshua, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!

July 07, 2023

The appointment went just as planned! They texted me to keep me updated on timeline! Great service!! More

by Amerymcintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina D.
Jul 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

I feel very comfortable working with Alex. He's been my advisor for a while and works very efficiently More

by laloponce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 05, 2023

Took my car Monday and they didn’t take long to give it back to me !got it the following Monday ! Happy with the customer service! They kept me in the loop with all the updates More

by emelyventura89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Álvarez ( service Advisor)
Jul 07, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 03, 2023

Best service dept in Houston. My vehicle was at another Houston Ford dealership and was in line for WEEKS to be diagnosed. I had it towed to AutNation Ford and Mikayla had my vehi More

by OK_USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
Jul 06, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 29, 2023

Service advisors Jose and Peachy were very professional and worked with me to help determine the issue with my truck. More

by BNJNB187
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose and Peachy
Jul 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 29, 2023

Wayne was very friendly and I appreciate that he communicated about what was being done to my truck. More

by Jesica
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wayne
Jul 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Jesica, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 26, 2023

This location has great customer service, it was very clean and everyone was helpful and the service was fast. More

by Kauaif7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 29, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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