AutoNation Ford Gulf Freeway - Service Center

shitty service. I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, consider I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, considering it is still under warranty, after keeping it all day, and not calling me, and when I call I get the run around. Eventually I go up there for them to tell me it will be two weeks for a dang part! They bungee cord my door shut and tell me it's safe to drive, but the paper work says it is NOT safe to drive due to the back door possibly opening. Well here it is, 2 WEEKS LATER. all of a sudden they need another 21 days to get the latch. Worst service ever, I stay on hold for 45 minutes at a time, never get who im calling and I've been hung up on. They need to restock on their asst service managers ASAP !!! More

Bought a used diesel truck about six months ago from this dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG br dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG brought it in and got a phone call saying I needed a trans flush, my radiator was busted, needed new brakes, shocks for the suspension, and more. The best part the sensor wasn't covered under warranty!. Let me give you some background on the truck is has around 100 thousand miles on it and since I bought it I have only driven it maybe once or twice a week to work and back since I have a work vehicle. So didn't put a lot of miles on the thing, o and I just replaced the brakes, and did the transmission flush about a month before I brought it to the dealership. I had a prior bad experience with my old dealership so I checked my truck top to bottom and took pictures before I brought it in for service so I know my radiator wasn't busted plus I would have noticed it leaking in my garage. Looks like they are just trying to make a buck, will never go back! More

I bought a F150 from here and the technical knowledge of I bought a F150 from here and the technical knowledge of the service department and customer service I received regarding addressing any repairs to m I bought a F150 from here and the technical knowledge of the service department and customer service I received regarding addressing any repairs to my vehicle has been UNACCEPTABLE!! As a matter fact, my most recent repair visit at your dealership resulted in your technicians not fixing my vehicle (4 times they tried) and having it returned to me covered in bird droppings. I have voice my compliant regarding your dealership to the Ford regional office in Plano, TX and have seek legal consul to address getting restitution on my 2011 purchase. More