AutoNation Ford Gulf Freeway - Service Center

Scammers Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave 1,000. 2 weeks go by and they called me tell me I needed to bring the car back because I wasn’t approved because I didn’t make enough to afford the car which is understandable, so my boyfriend ran hit credit because he make more so we can keep the car. But the guy said “if bank don’t except it we don’t get paid”. So they told us to come back the next day but, we didn’t because my boyfriend got off work late so we went Saturday. Friday we discussed getting something cheaper so we financed a cheaper car. And was approved with documents to prove that we were. So that Saturday we got the new car and tried to take the Ford back but the finance guy (after about 10mins., pretty sure he was figuring out what to say) said, “you signed for it so it’s yours”! WE WERE NEVER APPROVED FOR THE CAR! We called the back we weren’t approved for and they said they sent the contract back, but Jorge Rodriguez said that we got a “Special Managers approval 😑! He lied! He’s been buying time or thinking we would leave it alone but not us. There’s xxxxxxxx and will take you for whatever your worth. Even though we signed the contract we went approved for the loan so there’s no deal between the Buyer and Seller and you should receive you down payment back because there is no deal, it’s just a piece of paper with your signature on it! But theytook our down payment and said it’s already been cashed so we’re currently fighting for it back and won’t stop till we get it. Use this true story as an example More

Service Dept. Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call. Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call. More

Worst Service department Service writer continuously lied about when truck would be ready. Kept truck from Monday through Friday for tuneup and driveshaft lube. I've never exp Service writer continuously lied about when truck would be ready. Kept truck from Monday through Friday for tuneup and driveshaft lube. I've never experienced so much dishonesty. After buying three trucks, I'm done with them, and my family and friends will know what happened. Steve Miller was the service writer. He needs to find another line of business where he doesn't feel it necessary to be dishonest. I don't trust anyone here now. More

car serviced Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of t Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of the vehicle. More

shitty service. I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, consider I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, considering it is still under warranty, after keeping it all day, and not calling me, and when I call I get the run around. Eventually I go up there for them to tell me it will be two weeks for a dang part! They bungee cord my door shut and tell me it's safe to drive, but the paper work says it is NOT safe to drive due to the back door possibly opening. Well here it is, 2 WEEKS LATER. all of a sudden they need another 21 days to get the latch. Worst service ever, I stay on hold for 45 minutes at a time, never get who im calling and I've been hung up on. They need to restock on their asst service managers ASAP !!! More

Bought a used diesel truck about six months ago from this dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG br dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG brought it in and got a phone call saying I needed a trans flush, my radiator was busted, needed new brakes, shocks for the suspension, and more. The best part the sensor wasn't covered under warranty!. Let me give you some background on the truck is has around 100 thousand miles on it and since I bought it I have only driven it maybe once or twice a week to work and back since I have a work vehicle. So didn't put a lot of miles on the thing, o and I just replaced the brakes, and did the transmission flush about a month before I brought it to the dealership. I had a prior bad experience with my old dealership so I checked my truck top to bottom and took pictures before I brought it in for service so I know my radiator wasn't busted plus I would have noticed it leaking in my garage. Looks like they are just trying to make a buck, will never go back! More

I bought a F150 from here and the technical knowledge of I bought a F150 from here and the technical knowledge of the service department and customer service I received regarding addressing any repairs to m I bought a F150 from here and the technical knowledge of the service department and customer service I received regarding addressing any repairs to my vehicle has been UNACCEPTABLE!! As a matter fact, my most recent repair visit at your dealership resulted in your technicians not fixing my vehicle (4 times they tried) and having it returned to me covered in bird droppings. I have voice my compliant regarding your dealership to the Ford regional office in Plano, TX and have seek legal consul to address getting restitution on my 2011 purchase. More