AutoNation Ford Gulf Freeway - Service Center

Great customer service, Valerie was very welcoming and humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. humorous. She was very detailed with the services that were performed on my vehicle that day and checkout was smooth. More

Sales are great, but Service Dept is terrible I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only I bought a 2019 Mustang a year ago. I have had my car in, appointments both times. I waited 5.5 hrs the first time and 3.5hrs the next...it was only an oil change and tire rotation. The second time they did give me a discount for inconvenience. Now I have 3 warranty issues and do not even get a call back to set up and loaner and time to bring it in for service. One of the issues is with the traction control taking over and shooting me across a lane, thank God no one was there...what happened to safety is Job 1, Ford? Definitely looking for a new service department. More

Trash Service department Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for somet Lazy, incompetent xxxxxxxx who basically screwed me so they could get home 15 minutes early and wasted me entire night. My car was there for something that has a recall and the next day they called me at 4:40pm (Service closes at 7pm) to tell me it would be done in about an hour and a half, I wait for 2 hours only to have no call, try to call them and have one person say they were transferring me to the person handling my case, they hang up on me, I call back 3 times only to have it ring forever, have to call and press 2 for the used car section so I could have them transfer me, and it goes to voicemail saying they're closed. Unbelievably horrific customer service, would never ever return or recommend. More

Scammers Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave Signed for a mustang without the full down payment and they gave us a month to come up with the 2,900 for the 3,900 down payment cause I already gave 1,000. 2 weeks go by and they called me tell me I needed to bring the car back because I wasn’t approved because I didn’t make enough to afford the car which is understandable, so my boyfriend ran hit credit because he make more so we can keep the car. But the guy said “if bank don’t except it we don’t get paid”. So they told us to come back the next day but, we didn’t because my boyfriend got off work late so we went Saturday. Friday we discussed getting something cheaper so we financed a cheaper car. And was approved with documents to prove that we were. So that Saturday we got the new car and tried to take the Ford back but the finance guy (after about 10mins., pretty sure he was figuring out what to say) said, “you signed for it so it’s yours”! WE WERE NEVER APPROVED FOR THE CAR! We called the back we weren’t approved for and they said they sent the contract back, but Jorge Rodriguez said that we got a “Special Managers approval 😑! He lied! He’s been buying time or thinking we would leave it alone but not us. There’s xxxxxxxx and will take you for whatever your worth. Even though we signed the contract we went approved for the loan so there’s no deal between the Buyer and Seller and you should receive you down payment back because there is no deal, it’s just a piece of paper with your signature on it! But theytook our down payment and said it’s already been cashed so we’re currently fighting for it back and won’t stop till we get it. Use this true story as an example More

Service Dept. Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call. Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call. More