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AutoNation Ford Gulf Freeway - Service Center
Houston, TX
465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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465 Reviews of AutoNation Ford Gulf Freeway - Service Center
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August 16, 2021
Autonation has been servicing my vehicle for many years. Although pleased with its services, I was not satisfied with the amount of time that it took to have an oil change completed. Although pleased with its services, I was not satisfied with the amount of time that it took to have an oil change completed. More
by ethel.moore
Employees Worked With
unknown
August 10, 2021
Called Dealership and made appointment for warranty work. Told them the warranty info, my vehicle info, including mileage and asked if the warranty applied and was told yes. Dropped truck off on 7/15/21 and Told them the warranty info, my vehicle info, including mileage and asked if the warranty applied and was told yes. Dropped truck off on 7/15/21 and told tech that I ONLY wanted the warranty work done and nothing else. I tried to reach the dealership for the next several days and left numerous voicemails (never could get a live person on the phone). No one ever called me back. I had to physically go up to the dealership to get the status of my vehicle. Upon arrival I was shocked to see over 5 service reps at their desk when I had been leaving several messages per day and not one person ever called me back. To make matters even worse, the warranty work was not covered because of the mileage on my truck. This could have been conveyed to me when I initially made the appt, and at the very least when I brought the truck into the dealership. When talking to the service rep I learned that they didn't do the warranty work, but of course checked out the truck and found numerous other problems that they wanted to fix. Bottom line - tell customers up front if warranty work is even applicable to your vehicle and ANSWER YOUR PHONE and don't make customers drive up to the dealership to get the status of their vehicle. And when the customer says - I only want the warranty work done, don't hold the vehicle for several days looking for other ways to make more money on repairs. HORRIBLE CUSTOMER SERVICE TO SAY THE LEAST! More
by ajohns
Employees Worked With
Jose
August 09, 2021
Our edge had a recalled. My husband took our vehicle in for service to get it fix. They told him it could take all day. A 4 pm they call us saying they didn't do anything because they didn't have the part. for service to get it fix. They told him it could take all day. A 4 pm they call us saying they didn't do anything because they didn't have the part. Why schedule people if the problem cant be fix? They dont know when they'll have the part. Thats a big inconvenience. He had to take time off from work, and will need to do it again if and when the part arrives. More
by Salaz
Employees Worked With
Na
August 08, 2021
I’ll start by saying don’t reply to me and ask me to call the number no one ever answers…see my initial review 7/31 Regarding my experience at AutoNation Ford service department, I’ll try to keep it as s the number no one ever answers…see my initial review 7/31 Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More
by kimmymay24
Employees Worked With
Jose
August 03, 2021
Jose, condescending, arrogant and lack of professionalism. Needs training with customer service. Lacks the understanding that he is there to serve. professionalism. Needs training with customer service. Lacks the understanding that he is there to serve. More
by John
Employees Worked With
Jose
July 31, 2021
Regarding my experience at AutoNation Ford service department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ru department, I’ll try to keep it as short as possible and apologize for the rant. I had such a good experience with Sales, and this has completely ruined my opinion of this dealership. This was by far the best example of POOR CUSTOMER SERVICE I have ever seen. I have attempted on multiple occasions to have a manager contact me BEFORE I wrote my review—I can’t count the number of times I called with no one even answering the phone. The voicemail for the service department goes to what sounds like a staff member named Chase and is not a voicemail for the service department. I tried to get an operator and the menu loops back to the beginning. I even asked the nice lady that called regarding my experience to have a manager call me which has not happened. Per their request by the multiple emails I have received, I will post this on all platforms for which they have themselves requested. My car was unavailable to me for 21 days for an oil change, diagnostic for a rattling noise, and a replacement of a trim piece. 21 days! I understand waiting on parts is out of their control. What WAS in their control was to communicate those delays in getting a part for which they failed miserably. The only communication I had was when I called them and the day it was ready. Messages left for my advisor were not returned. My only positive interaction was with someone named Krystal calling me back after I called to check status from my advisor. Fortunately I work remotely, however, I had a time sensitive piece of equipment that I needed to drive to facility to pick up and had to spend >$100 to Uber to and from. I DO NOT plan to use this service department ever again. I DO NOT recommend this service department to anyone. Maybe this review will finally get the attention of a manger, and I’ll hear back from them. Based on what I’ve seen so far, I won’t be holding my breath waiting on that. More
by kimmymay24
Employees Worked With
Jose
July 30, 2021
Poor service. Took my truck for excessive shaking when hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my ex hitting a bump on the freeway. Defective part was replaced under warranty but I was told I would need to have an alignment and wheel balance at my expense. The defective part was the issue that caused the truck to be out alignment. Why spend 70K on a truck just to have to take it in for warranty work with under 35K miles. Also paid for a full service oil change with tire rotation and the tires weren’t even rotated. Wouldn’t take my vehicle back. More
by Chris9360
Employees Worked With
Service Rep
