AutoNation Ford Gulf Freeway - Service Center

Service on my truck was good. Wasn't too happy with communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a dif communications early on or the fact that loaner vehicles don't exist, but the team came through once we finally connected. Valerie Campo made a difference to me. She's smart, talented, and professional. Thanks Valerie! More

they do not have a pleasant customer service. they are hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent hostile and make you wait too long. They also do not solve the problems that arise with the vehicle and the information they offer is inconsistent More

I bring my new Ford F-150 for services andThey do a great job . job . More

My service agent Heidi was outstanding! She was extremely helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! helpful and discussed the service. The service recommendations were explained thoroughly and prices were explained. Excellent customer service! More

Awesome Service from the start to the end. Brought my F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up F150 for an oil change and a tire rotation. Truck was sanitized with some type of ghostbuster looking thing. Got a call when it was ready for pick up. No Hassle no Sales of Extra Service just an Oil Change and Tire Rotation More

Jose was of great help with my car service! Got my car back fast as well and was great overall! Would recommend this location and Jose. back fast as well and was great overall! Would recommend this location and Jose. More

Took the truck in for oil change and new fuel filters and the work was performed in a professional manner and on a timely schedule. the work was performed in a professional manner and on a timely schedule. More

The tire pressure was never checked. The bill was not explained to me about the charges. 3 HOURS FOR A FAST BREAK OUL CHANGE WITH AN APPOINTMENT. explained to me about the charges. 3 HOURS FOR A FAST BREAK OUL CHANGE WITH AN APPOINTMENT. More

Heidi Crump is great in service department Easy to work Heidi Crump is great in service department Easy to work with and always on time and does a great job for making me feel special Heidi Crump is great in service department Easy to work with and always on time and does a great job for making me feel special More

It took to long to repair my vehicle. Parts had to be ordered, which I understood. I was given the excuse that the tech was off or sick. Did not get regular updates. I had to call sometime to get a statu ordered, which I understood. I was given the excuse that the tech was off or sick. Did not get regular updates. I had to call sometime to get a status. When I attempted to contact a supervisor, I had little success. I was able to talk to Baron for about thirty seconds. He was going to investigate and call me back , never has. When I called back, he was off sick. I was then told Aron was the supervisor. Left a message for him to call to set up a meeting. To this day, I have not heard from him. If I had been given updates on what was going, I would have felt better. I understand some of the problems they had , but I was left in the dark . I have done business with this dealership for twenty years. This was the worst experience that I have ever had. I may add that I drive from Richmond Texas to have work done on this vehicle. Valerie was a bright spot to the hole ordeal. She remained cool at the times I was highly upset. More