AutoNation Ford Gulf Freeway - Service Center

Although they were short-handed and I couldn't get information for a day or two, they correctly diagnosed the problem on my Ford Edge and it was ready ahead of the projected time. information for a day or two, they correctly diagnosed the problem on my Ford Edge and it was ready ahead of the projected time. More

They kept my car for seven hours changing the oil and did not do the 3 recalls that I told them about. Then I couldn’t pay with my Ford points because they didn’t use Ford parts that are required to use Ford not do the 3 recalls that I told them about. Then I couldn’t pay with my Ford points because they didn’t use Ford parts that are required to use Ford points. WHY wouldn’t they use Ford parts anyway - at a Ford dealership!! More

I went in for my car to be serviced and immediately I was helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the b helped. Turns out the CSR whom supposedly scheduled me didnt. I wasnt turned away Valerie took care of me right away and made my appt. within the books. More

Valerie campo was great ! Had me had vehicle taken care of explain everything that was being performed regarding maintenance . She just awesome , and friendly person of explain everything that was being performed regarding maintenance . She just awesome , and friendly person More

The service writer was very nice and helpful on work on my truck. Need more services writers the ones working were very busy and need to be recognized. my truck. Need more services writers the ones working were very busy and need to be recognized. More

Great people to speak with and the person I dealt with was great, she was very informative about what I needed done to the truck was great, she was very informative about what I needed done to the truck More

The issue happens too many times. Then they took a long The issue happens too many times. Then they took a long time to find out. No Loaner Vehicle when they keep my vehicle more than a week. Never call The issue happens too many times. Then they took a long time to find out. No Loaner Vehicle when they keep my vehicle more than a week. Never call, never ask when you want to know the result. Only come to see them whenever you want to know. Very Headache when Service at this dealer More

Service has really slipped. Ridiculous to have to make an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half doze an appointment a week in advance to get an oil change. Looks like there is a larger sales staff than service staff. There were at least a half dozen greasy hand prints left on the sides of my vehicle after the tire rotation. More

The worst customer experience I have ever encountered. No communication on status of my vehicle. I would have to call to try to get an updated. communication on status of my vehicle. I would have to call to try to get an updated. More

They have HORRIBLE communication. The service department is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would tak is nothing but promises of return calls and status updates with NO follow through. After my vehicle sat there for 3 weeks we decided we would take it back and go somewhere else. More