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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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October 04, 2021

Desired schedule made to fit my schedule. The work was done as scheduled within a reasonable time. The courtesy drop off and pickup was timely. . More

by cadatt13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Have always had good service from Auto Nation Ford at Gulf Freeway. Service writer (Heide Crump) is fantastic. More

by air-tex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heide Crump
Oct 07, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

Oct 08, 2021 -

air-tex responded

No complaints about service dept. at Auto Nation Ford. Have always had very good service, and notified of any issues with vehicle. My service advisor has always taken very good care of the vehicles I bring in for service.

September 25, 2021

The dealership is excellent, it was clean and lots of space for social distancing. My advisor, Valerie was punctual and informative and kept me advised of where my vehicle was in the process of my visit. More

by duanec3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie was my advisor, she was exceptional
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 25, 2021

Service reps were helpful, friendly, professional. I brought in my car for recalls and maintenance and were taken care of in a timely manner. More

by esterjcsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
Sep 27, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 22, 2021

Excellent service. There are always looking for our satisfaction. Very friendly and excellent communication fully recommended More

by Jesusmiguelkuribaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Llovan Acosta
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 21, 2021

The service department was awesome the specialist that helped me really knew what she was talking about I really explained everything to me really good customer service More

by Jarett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jarett, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 21, 2021

Every time I come to the service department for an oil change, I typically never have an appointment because it's a last minute thing for me, but they always smile and take of me. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 21, 2021

Ruby was very nice and professional, she explained everything to me made and sure that I understood the process. When called to pick up my vehicle she once again explained what they found and what was More

by graham8620
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby Castillo
Sep 26, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 20, 2021

Dealership was ready for my vehicle when I arrived. Check-in was seamless and I was given an approximate time when the work would be completed. More

by love2554
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie was service advisor.
Sep 24, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 16, 2021

9-11-21 Had my truck service. Said they check tire pressure but did not. More

by Johnny Moore
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heidi Crump was excellent, hard working.
Sep 18, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Johnny, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Sep 18, 2021 -

Johnny Moore responded

When they finished servicing my truck. I noticed the invoice indicated they checked my tire pressure and all tires were at 35 PSI. However, the truck tire system said three were in the low 30 and one was below 30psi. When I got home and checked my tires my pressure gauge measured what the truck system indicated. However, my concern is maybe your employee is not performing his duties as expected. I also wondered if he or they actually rotated my tires like I requested. I will call on 9-20-21. I will say this. I was there for almost 2 hours, way to long for service. The good news is Heidi Crump is a very hard working individual. She was working non stop. She was polite and professional to everyone who brought their vehicle in for service.

Sep 20, 2021 -

Johnny Moore responded

Today, I tried to call the General Manager like the Dealership indicated. However, when I called the number 713-489-2089, I got a recording with options for sale, service and finance. At the end of this recording if gives a option to press zero to speak with someone or stay on the line. I tried this several times. After pushing zero it just sends me back to the above recording. If I stay on the line, it just disconnects me. Auto nation is making it very hard to talk with someone regarding an issues. Not pleased at all.

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