AutoNation Ford Gulf Freeway - Service Center

I would never, and I mean, never recommend this dealer. EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen EVER. I have owned many cars and trucks. And I have never seen such a lackadaisical attitude towards customers in my life at a dealership. Listen, I get it, times are tough and everyone is suffering. But you are in the SERVICE industry. You can at least communicate with your customers. You make us make appointments. Then you don't even look at the vehicle for 7 hours knowing full well that I had to have my vehicle back that day. And you never call to follow up or tell us anything. Then when I come to pick up my vehicle because no one there has touched it, you could care less. I read the reviews online about this dealership. I should have listened. More

I had an appointment for an oil change and had to wait 1 1/2 hours and they used the wrong oil. 1/2 hours and they used the wrong oil. More

This time was too long to finish the service. Start This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. This time was too long to finish the service. Start at 9:00am and finish at 1:45pm. More

dealing with Valerie has been a pleasure. She made my experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. experience with AutoNation enjoyable. I will miss her, but will continue to use AutoNation for all my service needs. More

Horrible customer service, don’t recommend to take your vehicle for service to this location. vehicle for service to this location. More

Heidi is always our go to person when we schedule a viist to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visit to AutoNation. She is the best! Very patient with our questions and follows up with our concerns. That's why we alway request her to handle our visits. More

As always, I truly appreciated the professionalism from my service advisor. She always has a great attitude and willingness to provide great customer service. my service advisor. She always has a great attitude and willingness to provide great customer service. More

I need to be working there. I was the one calling them for updates. Poor. for updates. Poor. More

Very pleasant experience, not like the last one. The mechanics still managed to get black grease on my light tan carpet. The brake work is great at a very fair price. mechanics still managed to get black grease on my light tan carpet. The brake work is great at a very fair price. More

Heidi is truly amazing, she always goes above and beyond to make sure the service on our vehicle is done in a timely manner. We always have the best experience with Heidi and won’t see any other service rep to make sure the service on our vehicle is done in a timely manner. We always have the best experience with Heidi and won’t see any other service rep! More