AutoNation Ford Gulf Freeway - Service Center

Very bad service on 8 month never fix my truck right only work 1 week or 2 and back to the dealer service that is mechanic incompetent work 1 week or 2 and back to the dealer service that is mechanic incompetent More

Good customer service... crystal was so helpful and keeping me up to date on my vehicle keeping me up to date on my vehicle More

Worst place to get car service.. kept trying to up sale after saying what I wanted. Rude and very unprofessional. Also did not do what said was going to after messing up last time on car after saying what I wanted. Rude and very unprofessional. Also did not do what said was going to after messing up last time on car More

Took jeep there on Monday and Thursday late get a call stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about stating they cannot work on jeep has to go to jeep dealer. They know I'm coming and why.. Took to jeep dealer and they didn't know anything about my jeep coming. Had no idea. So I had to start over. More mad that autonation ford had jeep 4 days before call that they couldn't fix it. Extra time without a car having to borrow one to go to work or get rides to work. Very inconvenient. And still waiting on jeep dealer to tell me what's wrong and needed fixed. Just ridiculous. More

Kept vehicle for 15 days, for what should be no more than 3 day job. 3 day job. More

Sent car for 65 mile check up, inspection sticker and 2 warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at warranty recalls. Left car off at 8:00 am— never heard from service advisor — could not get ahold if service department. Went back to dealership at 5:30pm and car not ready. called service advisor next day to get update— car was ready by noon. Service department was awful— i1st time this has happened in our 15 years of buying and servicing our cars there!!!! Not happy. More

Great service so far haven’t had any problems service lady was great explaining n lady was great explaining n More

I have been coming to this dealership since I purchased my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representat my vehicle and I have to say that I enjoy being there. The environment is friendly and the service time was actually pretty well. Plus my representative, Heidie Crump was SUPER sweet and extremely helpful. More

they made me an appt. for a saturday am which is what i wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire wanted, the appt. was confirmed only a couple days in advance. so thanks for that. they took care of me quickly, got the truck in for oil change/tire rotation. in an hour. fast, friendly service. done. thank you. truck cab could/should have been cleaned up before returning it to me I noticed. I needed to do it anyway.. ie vacuum, armor all dash etc.. More

Came in to get a recall and several small repair items done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was suppos done, was told the recall was free but the diagnostics on the repair items would be over $600 before they even start a repair. The recall was supposed to take 3-4 hours and I had a 8am appt and had dropped the car off the night before so it would be there. The service writer told me they might not get to the repair that day and was it OK if they kept the car overnight. I said "no" since it was supposed to be just a 3-4 hour repair. Finally, at about 5:50 the service writer called and told me it was ready but they were closing at 6:00pm. At least they left the keys with the sales folks. 0 of 10 would not recommend. Whats worse is I bought the car there and had a decent experience More