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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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August 29, 2023

My husband called ahead about having my vehicle's battery replaced and was given the pertinent information. Then I went to the location and had the prearranged work completed. Angie was very friendly and h More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla, Mr. Lopez, and Angelina
Sep 04, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Nancy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 29, 2023

I was updated on my car status everyday which was very professional. Will definitely recommend this dealer to relatives . Very friendly and car was given on time and a detailed explanation was given on di More

by Rosa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, we are pleased to hear you had such a positive experience with us, Rosa! Drive safe, and we'll see you on the road.

August 29, 2023

I personally want to thank Mark Neal, my Service Advisor. He listened to everything I had to say and made everything right. I really appreciate him going above and beyond my expectations. Everything was done More

by lynn.mclaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neal
Sep 03, 2023 -

AutoNation Ford Gulf Freeway responded

Hello, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Gulf Freeway and we hope to be of service again in the future.

August 24, 2023

The repairs on my truck were done in a timely and professional manner. The service agent kept me informed throughout the process. More

by garzafernandezj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Aug 30, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 23, 2023

went for recall on truck angelina was very helpful and kept me updated on service More

by frank61lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
angela
Aug 28, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 22, 2023

I'm satisfied with the service I and my car received. I was treated fairly and given an honest assessment of my car's service needs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne (in service department)
Aug 25, 2023 -

AutoNation Ford Gulf Freeway responded

Hi Steve, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2023

AutoNation was ready for me. The service advisor was really great and checked me in promptly. The service was fairly fast and had be back on the road . Thanks More

by kpoupard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
Aug 14, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 09, 2023

Negative Coustmer Service,They say one thing. But do another.Very Disappointed in that management. Would never recommend to anyone.After years of being a customer.Be careful before signing a contr More

by Jluismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

Aug 11, 2023 -

Jluismel responded

Just disappointed in the way the.So called GM . Went about handing my issue. Never have I,Had a problem or issues when I would go for service or.Recommended other Coustmers there. I was given a service contract, Bye a great GM.At time.Oil change and tires rotation.As long as I owned my car.Still have my Ford Fusion, And love it.GM now was rude and said was no longer going to honor what was given to me when I purchased my vehicle.Very disappointed in his no good Coustmer Service

Aug 11, 2023 -

Jluismel responded

I was a very satisfied customer, And now they made me a very disappointed and Not a very Satisfied Customer .Hope they change their Coustmer Service Relations. Joe Melendez Coustmer Since 2014 .

Feb 20, 2024 -

Jluismel responded

Haven’t been back to that location.Nor am I going to. Would not recommend anyone going there. Seems to me like everyone there are.Homophobic And I specially don’t recommend the.LGBQ community to do service there. At one time I did lots of business and. Recommended friends and family. But No More.

August 07, 2023

I just needed a diagnosis on my vehicle. And a fix on my steering wheel. The good news they fixed my car just fine. The bad news they were behind schedule. They wanted it for 4 days. Took th More

by Jazz3j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Dong
Aug 09, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2023

My experience was great, went in for some basic maintenance and expected a long wait but the crew was able to get me back on the road in no time at all. My service rep Angelina took good care of me More

by nickmc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina
Aug 11, 2023 -

AutoNation Ford Gulf Freeway responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Gulf Freeway. If you ever need help, just give us a call. Happy motoring!

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