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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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November 16, 2021

I was truly appreciated by the professionalism and customer service from my service advisor. As always, I am never disappointed. More

by awilliams46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crump, Heidie
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Nov 21, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2021

Explained everything which was new for me but a long wait for maintenance was extremely long with appointments!!!! More

by Labell0003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Nov 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 11, 2021

This is the second time I take my truck for service and each time it takes 3 days not counting weekends no call on status and when I go and check they can not Tell me anything because the only mechanic th More

by prisleija1969
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Nov 14, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

November 08, 2021

exelente servicio poco lento pero bueno muy amables las prsonas de customer service exelente todo More

by jgutz6204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Customer Service Team
Report | Print
Nov 10, 2021 -

AutoNation Ford Gulf Freeway responded

Gracias por tu revisión positiva. Estamos felices de haberle sido útil. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

November 08, 2021

Fast and courteous service. They asked if I needed a ride home when I dropped off the truck. Notified immediately when truck was ready to be picked up. More

by dkurtz405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Nov 10, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

November 08, 2021

Took my vehicle in for a recall. Casey stayed in contact with me about the progress of my truck and had it back to me when promised. More

by Mcanales9922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Nov 10, 2021 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 07, 2021

I am very satisfied with the service that I reseived with my Ford Explorer 2017 in my last visit , thank you so much. More

by Jose Martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby
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Nov 09, 2021 -

AutoNation Ford Gulf Freeway responded

Hi Jose, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Gulf Freeway. If you have any further questions, please give us a call. We're always happy to help! Take care!

November 05, 2021

I dropped off my mustang for repair it took 3 week and they could not find my warranty on the mustang in their computers .I told them that I was dissatisfied customer they made me so angry.I told them tha More

by FrancesFlores58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal
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November 03, 2021

Ruby was great, but I didn't get my tire rotation, I'll be back. More

by Staysmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruby
Report | Print
Nov 06, 2021 -

AutoNation Ford Gulf Freeway responded

Hello Staysmom, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

November 02, 2021

Service doesn't answer calls about vehicle. No Bueno. Independent shops are the best options. More

by Service not answer your calls!
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rather not say
Report | Print
Nov 08, 2021 -

AutoNation Ford Gulf Freeway responded

Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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