AutoNation Ford Gulf Freeway - Service Center

Horrible customer service. Made an appointment and when I got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even g got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even got around to servicing my car. Picked it up and took by business elsewhere More

Love Erin Hostsetter in Service!!! She’s very thorough, competent and nice! I highly recommend her! competent and nice! I highly recommend her! More

Service was great customer service was also good . wait time was ok , enjoyed my visit time was ok , enjoyed my visit More

Terrible line of communication.. called every line only to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone More

Good place to have service done. Also to purchase a vehicle I bought 2 there and will go back in the future vehicle I bought 2 there and will go back in the future More

I was very pleased with my service at AutoNation on Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making it a very pleasant experience for me. More

I took my truck in the day before Thanksgiving at 7"20 for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had the shuttle take me home I was told I would be able to pick it up after lunch time because the detail work takes about 4 hours. I called about 2:30 and she said still working on it. She called me at 4:55 letting me know my truck was ready for pick up. I told her again they brought me home and I still needed a ride. She stated she was sorry that the driver went home already and they close at 6:00. Now I only had 50 minutes to pick up my truck when everyone I know wasn't home from work or would not be able to pick me up in time because of 5:00 RUSH HOUR IN HOUSTON!!!! Needless to say I was very upset thinking I wasn't going to have a vehicle on Thanksgiving to travel. I tried calling them there to see If a manager could help but it went to phone service. All I got was a "I'm sorry." Had to use Uber. The key had to be ordered , so it took 8 1/2 hours for an oil change and a detail? More

This is the worst service I have ever had. My advisor never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would hav never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would have to call back in. Even when I called back in my advisor still had no answer. The advisor would try and blame the extended warranty, however when I called them they would have all the information and let me know they was trying to talk to FORD, and has been trying for weeks. FORD had my truck for about 45 days and it took me and my wife to go sit in the waiting room, for my advisor to complete my vehicle. On top of that I ask my advisor can they do a state inspection because they had my truck for a month and a half. The advisor said they could not do it because they disconnected the battery and did not drive the vehicle 70 miles to correct the CPU. When mean I had to drive off there lot with a vehicle without an state inspection so I could get my updated tags. Thank you FORD for this. I will never go back to this location for anything. More

took 35 minutes to check my truck in for serviceoil took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturda took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturday morning Customer service was terrible More