AutoNation Ford Gulf Freeway - Service Center

This is the worst service I have ever had. My advisor never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would hav never never had an update on my vehicle. It was always let me talk to the technician and call you back. I would never get a call back and I would have to call back in. Even when I called back in my advisor still had no answer. The advisor would try and blame the extended warranty, however when I called them they would have all the information and let me know they was trying to talk to FORD, and has been trying for weeks. FORD had my truck for about 45 days and it took me and my wife to go sit in the waiting room, for my advisor to complete my vehicle. On top of that I ask my advisor can they do a state inspection because they had my truck for a month and a half. The advisor said they could not do it because they disconnected the battery and did not drive the vehicle 70 miles to correct the CPU. When mean I had to drive off there lot with a vehicle without an state inspection so I could get my updated tags. Thank you FORD for this. I will never go back to this location for anything. More

From the time I dropped my vehicle I went thur two From the time I dropped my vehicle I went thur two service advisors. The third one Ok, but did not know Jack shut what was going on. Service dep From the time I dropped my vehicle I went thur two service advisors. The third one Ok, but did not know Jack shut what was going on. Service department sucks, after two Weeks my car was still been looked At and no fix. I just had to pull my car out. Work was done 2 months ago And spend over 1600. Dollars. Still under dealer work warranty . My guest they wanted to find some Thing else to fix to change me for Other repairs. And not warranty what they had CHARGE me for. I well n I t ever buy from they again.. More

took 35 minutes to check my truck in for serviceoil took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturda took 35 minutes to check my truck in for service oil change and washer hose broke left the truck on Wednesday morning finally got it back on Saturday morning Customer service was terrible More

Customer service was excellent, waiting time reasonably,service performed,amazing ,everything on general was great reasonably,service performed,amazing ,everything on general was great More

Not honest about what my truck needed. Told me I had a huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. huge oil leak that needed to be repaired and the truck would not be ready until Monday. The truck was supposed to have had an oil change on Thursday. This was Friday afternoon. I decided to go pick my truck up at that time Service person met me as my wife let me out and handed me my keys No paperwork was given to me Took truck elsewhere and had oil changed. There was no oil leak. More

Auto Nation service was great. The crew was very professional and completed the work on time as promised.I was completely satuwith their performance!!! professional and completed the work on time as promised.I was completely satuwith their performance!!! More

Very good Dealership!! Have purchased from there twice and would likely buy from them again. and would likely buy from them again. More

Took 5 hours and 27 minutes for a oil change with a appointment will never go back appointment will never go back More

I bought a 2016 F150 and traded in a 2013 F150 with no issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I wa issue, I wrote them a check for over $12,000 and left. A little later I started having mechanical issues with rough idling and poor gas mileage. I was told it was probably the auto shut off kicking in on the vehicle at stop light or in traffic (this truck does not have that feature). My sales rep Cameron Thomas said bring it in, so I did. When I was there he went to the service folks and then told me they were too busy and I would have to come back. About 2 weeks later and still having issues I got it to the service department and left it with Krystal Clark, they had it for 4 days and said no problem could be found and nothing could be done. I have video of the issues with the truck and provided the DTC P0012 code along with how and when the issue specifically occurs. All I was told was, "we couldn't replicate it'. Seems like they are waiting for my 4 month warranty to run out so they can charge me thousands of dollars for a fix. Really hate spending my money and giving them a vehicle that worked to get one with issues that aren't being addressed. More