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AutoNation Ford Gulf Freeway - Service Center
Houston, TX
465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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465 Reviews of AutoNation Ford Gulf Freeway - Service Center
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December 20, 2021
Krystal was very helpful and kept me informed. I did interface with the mechanic and he was very knowledgeable and timely completed the work. Very pleased! interface with the mechanic and he was very knowledgeable and timely completed the work. Very pleased! More
by drwholt
Employees Worked With
Krystal Clark
December 16, 2021
Service advisor did not provide a written estimate as she said she would, no phone call when the vehicle was completed. Found shop towels and parts boxes on passenger side and loose hardware which tells me said she would, no phone call when the vehicle was completed. Found shop towels and parts boxes on passenger side and loose hardware which tells me something wasn’t fully reassembled. More
by Reevesdan43
Employees Worked With
Sydney Thorp
December 15, 2021
Horrible customer service. Made an appointment and when I got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even g got to autonation gulf freeway, they could not find my appointment. Then I was passed around like a sac of potatoes Service department never even got around to servicing my car. Picked it up and took by business elsewhere More
by Nevershopautonationgulffreeway
Employees Worked With
Sydney Thorp
December 07, 2021
Terrible line of communication.. called every line only to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone to get a voice mail, tried sending text, chats. awful. Awful, awful tried to communicate for 3 days all day. No one answers their phone More
by Bealady22
Employees Worked With
Makayla
December 01, 2021
I was very pleased with my service at AutoNation on Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making Monday November 29th Erin was very knowledgeable and very thoughtful and also the shuttle bus driver was very courteous. Thank you so much for making it a very pleasant experience for me. More
by rnicholson832
Employees Worked With
Erin service dept and shuttle van driver
November 29, 2021
I took my truck in the day before Thanksgiving at 7"20 for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had for a scheduled detail cleaning, a key to be made, and an oil change. I had discussed with Hedie that I lived alone and I needed a ride, so she had the shuttle take me home I was told I would be able to pick it up after lunch time because the detail work takes about 4 hours. I called about 2:30 and she said still working on it. She called me at 4:55 letting me know my truck was ready for pick up. I told her again they brought me home and I still needed a ride. She stated she was sorry that the driver went home already and they close at 6:00. Now I only had 50 minutes to pick up my truck when everyone I know wasn't home from work or would not be able to pick me up in time because of 5:00 RUSH HOUR IN HOUSTON!!!! Needless to say I was very upset thinking I wasn't going to have a vehicle on Thanksgiving to travel. I tried calling them there to see If a manager could help but it went to phone service. All I got was a "I'm sorry." Had to use Uber. The key had to be ordered , so it took 8 1/2 hours for an oil change and a detail? More
by micheldhill
Employees Worked With
Heidie
