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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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March 28, 2022

Mikayla was amazing! Super prompt, efficient, and transparent! Highly recommended! They went above and beyond my expectations! More

by Eliel Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla, Iggy
Apr 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2022

Auto Nation has always been very courteous and prompt, that something I haven’t experienced at other dealerships More

by Guidry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hispanic lady right front desk
Apr 02, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Apr 03, 2022 -

Guidry responded

guidryph@icloud.com is my address

March 25, 2022

Brought in for a recall on the door latch/actuator issue and it is still not fixed. There was a misunderstanding at checkout that I was going to have to pay for diagnosis if the problem was still present ev More

by trb102106
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
do not remember
Mar 29, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

March 24, 2022

Mikayla Madrid, was super helpful. Was so easy setting up an appointment online. And complete service was an easy experience. More

by Susy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
March 18, 2022

The computer system for ordering service is so complicated it takes way too long. After that everything went well. More

by TomT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Mar 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for taking the time to share your feedback with us. Please contact us at (713) 489-2089 so we can work with you to make this right.

March 15, 2022

I received excellent friendly service Very pleased, completed service in 1.5 hour. Great improvement More

by parag.a.desai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 15, 2022 -

parag.a.desai responded

Thanks for the great service

March 15, 2022

The service department was awesome, even though the scope of work was mechanical and not an oil change the Service Manager and his team worked to get it done in a couple of hours. Even though I leave f More

by mortarman1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 12, 2022

Thank you for being on top of your game in providing top notch customer service with a great attitude. We appreciate your service. More

by Deckard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ford Bronco Sport Front Brakes Recall Inspection
Mar 13, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Deckard, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 06, 2022

Just like any typical dealership. The only thing I didn’t appreciate was what they told me over the phone about the services & wait times over the phone were different once I got ther More

by jailynb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Mar 09, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 06, 2022

Great and fast service! . Thanks to Mr Fuentes for his client service. Worth future business. More

by ygspixel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Fuentes
Mar 09, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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