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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
468 Reviews

468 Reviews of AutoNation Ford Gulf Freeway - Service Center

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April 22, 2022

They were professional and courteous. I was helped with service immediately upon arrival. The vehicle was started on quickly More

by wjohnson025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fuentes
Apr 24, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2022

I’ve been doing business with this Dealership for a few years now and I’ve always had a Stellar experience. From the purchase process down to the Routine Maintenance work. Always Too Notch and courteous. More

by jboogie1289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 25, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 19, 2022

AaronJohnson was my customer service rep. He stayed on top of things and dealt w the mess my car insurance company caused. He got it done! More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Lisa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 18, 2022

Trent, the rep who helped me, was fantastic. He called regularly and kept things moving. More

by Cobycagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2022

Super fast and great work! Verified my appointment multiple times, but never really spoke to me about how long they would have my vehicle so I was surprised when I dropped it o More

by Eva R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi
Apr 22, 2022 -

AutoNation Ford Gulf Freeway responded

Hello Eva, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2022

Good customer service. Had a minor inconvenience with not getting a call to pick up, but they were very apologetic and respectful. That’s all you can ask for when these thi More

by Jessica Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent, Jose
Apr 19, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Jessica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 14, 2022

Service It's okay but not they use to be. Need to call customer when the vehicle It's ready. More

by 1969tovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 16, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Gulf Freeway take our reviews very seriously. Please call our General Manager at (713) 489-2089 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 08, 2022

Thank you for the attention and quick turnaround. Engine light was on, vehicle was diagnosed and repairs were performed. More

by morado_cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent
Apr 11, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

April 06, 2022

Service associate Heidi Crump is outstanding in providing excellent personal service to insure my vehicle gets proper service More

by bpb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Crump
Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 06, 2022

Went in for oil change on prepaid maintenance plan and the dreaded cam phaser rattle. I was suggested to replace rear brakes and machine rotors. After 4 days and $400 for brakes, the cam phaser rattle i More

by Jr
Recommend Dealer
Yes
Employees Worked With
Na
Apr 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2089 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

Jun 14, 2022 -

Jr responded

Hello, I took my vehicle back in on April 28,2022 upon the advisors request to have the engine shudder recall performed prior to having the cam phaser recall performed to address the cam phaser rattle. After this I picked up the vehicle (still making the cam phaser rattle noise). The advisor checked in with my and asked if the noise was still present to which I responded yes. I was then asked to bring it back in to be diagnosed again. I took the vehicle back in on May 17, 2022 and I am now being told the cam phaser recall is not showing up for my vehicle and that it will have to be routed through my extended warranty. By June 1, 2022 my vehicle was still not assigned to a technician so I asked for a loaner. Even after multiple calls I am unable to speak to a manager and have not received a loaner or estimated time for completion. Someone please help. I understand there may be some inconveniences due to availability of personnel or parts etc. , but it should not be passed down to the customer.

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