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AutoNation Ford Gulf Freeway - Service Center

Houston, TX

4.7
465 Reviews

465 Reviews of AutoNation Ford Gulf Freeway - Service Center

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June 13, 2022

No problem with the dealership, The only issue I have was that I asked them for a replacement key, Because mine was damaged they wanted to charge me over $200, I have purchased both of my ford with them More

by Judy
Recommend Dealer
Yes
Employees Worked With
I believe his name was Alex
Jun 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi Judy, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

June 13, 2022

No updates given took the car at 8 was not given until 1 pm for a maintenance service. Before it would usually take 2-3 hrs. Asked my service consultant questions of may longer never got a response and I ha More

by E713shorty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Jun 14, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2089 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 10, 2022

They call me very fast and fast atention to me by the second day my truck its done god atention More

by Aguevara13ag9
Recommend Dealer
Yes
Employees Worked With
Lady
Jun 13, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 09, 2022

When I walk into the service department every one welcomed me and were very friendly More

by Oil change
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mlkayla Madrid
Jun 10, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 01, 2022

Service completed in less than half a day, notified and kept informed of the progress. When I first got there, service person told me he had 3 cars ahead of me and suggested I go to another rep. I started More

by Mccoys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikayla Madrid
Jun 04, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 29, 2022

Heidie has been takeing care of my mustang's since 2005 and now 2016 that should till you how good is she cares about her customers. More

by plisti62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidie Crump
May 31, 2022 -

AutoNation Ford Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 31, 2022 -

plisti62 responded

Great Dealership

May 27, 2022

Everything that I asked them to fix was fixed They did a great job. I would highly recommend this dealership. More

by crawfstoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Makalia Madrid
May 27, 2022 -

crawfstoy responded

Auto Nation maintenance center did a great job fixing everything on my Explorer that I asked them to fix. Makalia Madrid the service representative was very helpful and friendly. She did a good job of keeping me informed on the progress of the work the was being done: I have always gotten very good service at Auto Nation Ford. I would highly recommend them to anyone

May 26, 2022

Son muy amables y te atienden muy bien recomendados los resultados fueron los mejores gracias More

by Manuel Gaytan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaytansteel
Jun 01, 2022 -

AutoNation Ford Gulf Freeway responded

Manuel, gracias por tu valoración positiva. Estamos felices de haber sido de servicio para usted. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

May 24, 2022

good service and done in a timely manner. was called promptly when the service was completed More

by tim642
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
May 26, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 24, 2022

Staff was very friendly and treated me with respect. They went over what was going to be done to my car. More

by honeybun2love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
May 26, 2022 -

AutoNation Ford Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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