AutoNation Ford Gulf Freeway - Service Center

Emailed a reminder of my truck service needed to be scheduled I was brought back to my house when I dropped truck for a great service scheduled I was brought back to my house when I dropped truck for a great service More

Jose helped me with my 2022 Ford Maverick. I was having an issue where Ford Pass was draining my battery. He listened to my concerns and thoroughly assessed my truck. Also did a great job of k I was having an issue where Ford Pass was draining my battery. He listened to my concerns and thoroughly assessed my truck. Also did a great job of keeping me in the loop about what was going on with the truck. More

Communication among the service team needs improvement. If a service advisor is assigned to my vehicle I expect clear communication and for them to be reachable when I call. Seems like every time I called If a service advisor is assigned to my vehicle I expect clear communication and for them to be reachable when I call. Seems like every time I called prior to my service date all service advisors are “unavailable”. I find that extremely unprofessional that not one of the many is able to answer a phone call. Other than that my service advisor in person was helpful. More

excelent service, always i buy mi cars in this store. quality. good peopple. good place quality. good peopple. good place More

The customer service at this dealership is great. From the person who receives the car to the lady who help you with checkout. This location is not my closest but definitely is my first choice. From the person who receives the car to the lady who help you with checkout. This location is not my closest but definitely is my first choice. More

I give Auto Nation Service Departement no stars. We took in our 2020 F-150 because when you switched gears you could hear a loud noise as you reverse. We took it in on April 13. We were told it woul We took in our 2020 F-150 because when you switched gears you could hear a loud noise as you reverse. We took it in on April 13. We were told it would take 1 week to give us a diagnosis then we could get a rental car from Enterprise since our truck's warranty still covered a rental car. We finally got a rental car on April 22, not from the Enterprise but from Auto Nation. This only happened because I would call to get an update on the truck and request a rental car since I didn't have a car. Our service adviser Heidi never gave us an update unless we called her. I had a very bad experience with Jose Capuzano the Manager of the service department. When I called to ask why it was taking so long to get my truck's diagnosis he told me if I didn't like how they did things there I was more than welcome to take our truck to another agency. He was very rude and disrespectful to me as a customer. He shouldn't be a manager. We took the truck there because we purchased it there brand new. We never expected to have problems with a new truck that only has 24,900 miles. On May 9th I returned the rental car and got another rental car because the service engine light came on that new car. Sometime in May, they ordered the part. They said our truck would be ready the week of May 27 but instead of being ready, we received a text from our service advisor Heidi that she had quit and we were assigned to Jose Capuzano. At the same time, Heidi quit, the technician that was supposed to be replacing the part in our truck also quit. No one was working on our truck. No one would call us to give us an update. On June 9 we returned the rental car because it was going to reach 3,500 miles but this time we got a new 2022 F-150 black truck. Exactly like our truck but a new 2022. After we picked up the rental truck we didn't hear anything from our service adviser and our truck was just sitting out in the sun. We would have to look on the Ford app to see if the truck had been turned on or anything. Finally on June 29 when I asked Nicole who helped us get the rental vehicle about being interested in buying the rental truck we were driving, is when we received a text that our truck would be ready on July 30. Keep in mind our truck was there for more than 3 months, going on 4. When we got there to inspect our truck, the issue wasn't even fixed. One of the doors had a big dent that it didn't have when we dropped it off, the hood was filled with acorns and leaves & the steering wheel was all faded. This was because our truck was sitting in the sun for more than 3 months. If we would have known this was going to happen we would have never taken it in for service. They replace a part that didn't even have to be replaced. That was not the issue. This was a new truck. We ended up trading in our truck for the 3rd rental car we were driving. We didn't want to get a new truck because to us we had a new truck but we had to. Our truck was there for so long and who knows what they did to it, we didn't feel safe or trust what they did to our truck. This is the worst service and I would never recommend it. We will not take our new truck there for an oil change or anything. No calls to give updates, no one working on your vehicle, and a disrespectful & rude Manager. How do you have a service department but no technicians working? This service department should be closed. The only person that helped us was Nicole, she was the only one that I would give a 5 star for helping us with the rental vehicles so we could have a vehicle to drive. More

The service writer was professional. He explained how the process worked as did Mike and the GM. They finished servicing my vehicle before the time estimate. He explained how the process worked as did Mike and the GM. They finished servicing my vehicle before the time estimate. More

F150 was in service and ran into Marcus Lopez, your new service director. everything went well. Thanks service director. everything went well. Thanks More

Though I arrived 10 minutes later than my appointment time, I was received warmly and after signing in, my car was taken for oil change etc. Overall satisfied with the services. time, I was received warmly and after signing in, my car was taken for oil change etc. Overall satisfied with the services. More

Great communication on my recall item and provided transfer to and from dealership…. Service department will make it right ! transfer to and from dealership…. Service department will make it right ! More